To Customers and Friends of Ooma:
Ooma made exciting progress during 2009 and enters 2010 with strong momentum. I’m pleased to report that during 2009 Ooma achieved record adoption rates and is now approaching 100,000 subscribers. We ended 2009 with thousands of retail locations and launched the new Ooma Telo and Ooma Telo handset nation-wide. We also proudly announced several new features slated for introduction in the first quarter of 2010, which helps to strongly position Ooma as “the smartphone for your home.” 2009 was indeed an exciting year for Ooma.
I want to give special mention to our newly announced Ooma PureVoice™ technology. In the business world, Internet telephony is widely deployed and works quite well, but in the home it has traditionally suffered from poor or variable voice quality. Ooma PureVoice is a breakthrough solution combining multiple advanced technologies so that even under suboptimal Internet conditions (for example when congestion occurs) you will continue to receive clear, high quality voice. On top of this, when calling Ooma to Ooma with Ooma HD Voice, the voice quality is truly remarkable. Please look for a demo of our superior voice quality which will be coming soon to our website.
While I am thrilled with the accomplishments and momentum during 2009, I also recognize the areas where we need to improve. Number one on our list is still our customer support activity. During 2009 we made several fundamental changes to our customer support activity and while we saw improvement, I am sorry to say we are not yet where we want to be. I would like to express again that we truly care about making our customer support experience consistently strong and we will not stop taking actions and making improvements until we do so.
Here at Ooma our vision is to change the game in telephony by providing you with a new and completely different kind of product – a product that saves you money, provides you with a better voice quality experience and adds features that truly add convenience and productivity to your life. During 2009, the number one reason people told us they purchased an Ooma was due to a positive recommendation from friends or family. We thank all of you for your support and your constructive input which helps us to grow and serve you better. We intend to make 2010 another incredible year of growth and accomplishment.
Sincerely,
Eric Stang, CEO
Thanks to everyone who stopped by our CES booth this year! We’re really excited about releasing the new features we demoed at the show in the coming weeks ahead. Stay tuned for more!
Here’s a few pictures taken from the booth:
Today, we’re happy to announce several new features and enhanced services for Ooma Telo that connect the gap between traditional home phone services and smart phone functionality to fit your mobile and digital lifestyle.
New additions to the product and services lineup include Ooma Pure Voice™, High Definition Voice, mobile phone calling with the iPhone or iPod touch, Bluetooth support, Google Voice Extensions and voicemail transcription. These new features offer the most complete home phone solution that extends Ooma’s crystal clear call quality, significant cost savings and ease of use beyond the home and into your mobile and business calling landscape.
All new features will be available in the first half of 2010, and will be on demonstration today through January 10th at Ooma’s booth at CES, Grand Lobby GL-7.
Specific details for each new feature and service are available in the press release.
We’re packing our bags, prepping our demos, and hitting the road for the annual International Consumer Electronics Show in Las Vegas. Last year, we unveiled the newest addition to the Ooma family: the Ooma Telo and the Ooma Telo Handset. This year, we’ll be announcing new features and services for Telo that will vastly improve voice quality and extend the functionality and integration of landline and mobile devices. There will be more details to come this week, so stay tuned for more CES related news.
For now, what we can tell you are some of the Ooma activities at CES. Inside the enormous Las Vegas Convention Center, Ooma will be located at booth GL-7, in the Grand Lobby outside Central Hall. We will have demos throughout the day presenting the new and existing features of the Ooma Telo and Ooma Telo Handset. Stop by and experience first-hand the exceptional voice quality and reliability of Ooma Telo, while checking out the latest introductions to the Ooma family.
Also at CES, Rich Buchanan, CMO of Ooma, will be participating in Jeff Pulver’s HD Voice Summit, discussing the latest innovations and future of HD voice communications. Rich will be a panelist in the “HD Voice-Deployments Around the World” session alongside other VoIP leaders from Orange/France Telecom and AudioCodes to discuss how North American Internet providers are starting to deploy HD on broadband. The session begins at 1:30 pm on Wednesday, January 6th inside the LVCC North Hall, room N256.
Again, more to come, so check back here for more CES related news. For real-time updates on Ooma’s activities at CES, be sure to follow us on Twitter, Facebook, or Ooma.com.
Good news, Ooma fans! Ooma Telo has been selected as a semifinalist in the CES 2010 Last Gadget Standing competition. If you love Ooma and want to show your support, please head over to the Last Gadget Standing ballot box and place your vote for the Ooma Telo! Voting is easy and only takes a minute – polls close at midnight on Friday, January 8, 2010.
Thanks for your continues support of Ooma. Help spread the work and let’s make Telo the “people’s winner” for 2010!
Looking for last minute holiday gift ideas? Be sure to tune into Dr. Phil’s holiday show today, Thursday, December 10. (check local listings for times).
Dr. Phil will highlight the funniest and most embarrassing family holiday memories caught on tape and Robin McGraw will share the importance of giving in her new book, “Christmas in My Home and Heart”. Most importantly, the Ooma Telo will be featured as one of the new gift ideas and special giveaways! Just because you aren’t in the audience doesn’t mean you don’t get a holiday deal…
Ooma is also giving back this holiday season and sharing its special holiday promotion price. Ooma will be offering the Ooma Telo and handset bundle for $229.99 plus free shipping. This is only offered for a limited time – now through December 17 – so be sure to grab the hottest new home phone system before it’s too late. More details on the offer can be found here.
Hello Ooma users – As you may recall, we entered the “Visit Me at CES” 2010 Exhibitor Video contest. We created a short and very funny video that explains why CES attendees should visit our booth. Five winners were selected… and THANK YOU because we were one of them!
We really appreciate your enthusiasm and support and we are glad we could count on you. Many thanks!
For more details on the contest and winners, check out the CEA press release.
The Ooma Telo was featured on the Today Show’s Holiday Gift Guide!
Check out this link to watch the video.
To Customers and Friends of Ooma:
Ooma made exciting progress during 2009 and enters 2010 with strong momentum. I’m pleased to report that during 2009 Ooma achieved record adoption rates and is now approaching 100,000 subscribers. We ended 2009 with thousands of retail locations and launched the new Ooma Telo and Ooma Telo handset nation-wide. We also proudly announced several new features slated for introduction in the first quarter of 2010, which helps to strongly position Ooma as “the smartphone for your home.” 2009 was indeed an exciting year for Ooma.
I want to give special mention to our newly announced Ooma PureVoice™ technology. In the business world, Internet telephony is widely deployed and works quite well, but in the home it has traditionally suffered from poor or variable voice quality. Ooma PureVoice is a breakthrough solution combining multiple advanced technologies so that even under suboptimal Internet conditions (for example when congestion occurs) you will continue to receive clear, high quality voice. On top of this, when calling Ooma to Ooma with Ooma HD Voice, the voice quality is truly remarkable. Please look for a demo of our superior voice quality which will be coming soon to our website.
While I am thrilled with the accomplishments and momentum during 2009, I also recognize the areas where we need to improve. Number one on our list is still our customer support activity. During 2009 we made several fundamental changes to our customer support activity and while we saw improvement, I am sorry to say we are not yet where we want to be. I would like to express again that we truly care about making our customer support experience consistently strong and we will not stop taking actions and making improvements until we do so.
Here at Ooma our vision is to change the game in telephony by providing you with a new and completely different kind of product – a product that saves you money, provides you with a better voice quality experience and adds features that truly add convenience and productivity to your life. During 2009, the number one reason people told us they purchased an Ooma was due to a positive recommendation from friends or family. We thank all of you for your support and your constructive input which helps us to grow and serve you better. We intend to make 2010 another incredible year of growth and accomplishment.
Sincerely,
Eric Stang, CEO
Thanks to everyone who stopped by our CES booth this year! We’re really excited about releasing the new features we demoed at the show in the coming weeks ahead. Stay tuned for more!
Here’s a few pictures taken from the booth:
Today, we’re happy to announce several new features and enhanced services for Ooma Telo that connect the gap between traditional home phone services and smart phone functionality to fit your mobile and digital lifestyle.
New additions to the product and services lineup include Ooma Pure Voice™, High Definition Voice, mobile phone calling with the iPhone or iPod touch, Bluetooth support, Google Voice Extensions and voicemail transcription. These new features offer the most complete home phone solution that extends Ooma’s crystal clear call quality, significant cost savings and ease of use beyond the home and into your mobile and business calling landscape.
All new features will be available in the first half of 2010, and will be on demonstration today through January 10th at Ooma’s booth at CES, Grand Lobby GL-7.
Specific details for each new feature and service are available in the press release.
We’re packing our bags, prepping our demos, and hitting the road for the annual International Consumer Electronics Show in Las Vegas. Last year, we unveiled the newest addition to the Ooma family: the Ooma Telo and the Ooma Telo Handset. This year, we’ll be announcing new features and services for Telo that will vastly improve voice quality and extend the functionality and integration of landline and mobile devices. There will be more details to come this week, so stay tuned for more CES related news.
For now, what we can tell you are some of the Ooma activities at CES. Inside the enormous Las Vegas Convention Center, Ooma will be located at booth GL-7, in the Grand Lobby outside Central Hall. We will have demos throughout the day presenting the new and existing features of the Ooma Telo and Ooma Telo Handset. Stop by and experience first-hand the exceptional voice quality and reliability of Ooma Telo, while checking out the latest introductions to the Ooma family.
Also at CES, Rich Buchanan, CMO of Ooma, will be participating in Jeff Pulver’s HD Voice Summit, discussing the latest innovations and future of HD voice communications. Rich will be a panelist in the “HD Voice-Deployments Around the World” session alongside other VoIP leaders from Orange/France Telecom and AudioCodes to discuss how North American Internet providers are starting to deploy HD on broadband. The session begins at 1:30 pm on Wednesday, January 6th inside the LVCC North Hall, room N256.
Again, more to come, so check back here for more CES related news. For real-time updates on Ooma’s activities at CES, be sure to follow us on Twitter, Facebook, or Ooma.com.
Good news, Ooma fans! Ooma Telo has been selected as a semifinalist in the CES 2010 Last Gadget Standing competition. If you love Ooma and want to show your support, please head over to the Last Gadget Standing ballot box and place your vote for the Ooma Telo! Voting is easy and only takes a minute – polls close at midnight on Friday, January 8, 2010.
Thanks for your continues support of Ooma. Help spread the work and let’s make Telo the “people’s winner” for 2010!
Looking for last minute holiday gift ideas? Be sure to tune into Dr. Phil’s holiday show today, Thursday, December 10. (check local listings for times).
Dr. Phil will highlight the funniest and most embarrassing family holiday memories caught on tape and Robin McGraw will share the importance of giving in her new book, “Christmas in My Home and Heart”. Most importantly, the Ooma Telo will be featured as one of the new gift ideas and special giveaways! Just because you aren’t in the audience doesn’t mean you don’t get a holiday deal…
Ooma is also giving back this holiday season and sharing its special holiday promotion price. Ooma will be offering the Ooma Telo and handset bundle for $229.99 plus free shipping. This is only offered for a limited time – now through December 17 – so be sure to grab the hottest new home phone system before it’s too late. More details on the offer can be found here.
Hello Ooma users – As you may recall, we entered the “Visit Me at CES” 2010 Exhibitor Video contest. We created a short and very funny video that explains why CES attendees should visit our booth. Five winners were selected… and THANK YOU because we were one of them!
We really appreciate your enthusiasm and support and we are glad we could count on you. Many thanks!
For more details on the contest and winners, check out the CEA press release.
Friends, family, Ooma users! We need your help! It’s that time again when gadgets and gizmos flock to CES – the largest consumer electronics show in the world. We’ll be there showcasing the Ooma Telo, Ooma Telo Handset and other exciting new features. While we do have a large booth and probably the best home phone system out there, CES attendees tend to get distracted by the other consumer electronics, and need a little reminder to stop by our booth. That’s why we entered the “Visit Me at CES” 2010 Exhibitor Video contest.
We created a short and very funny video that explains why CES attendees should visit our booth. Out of all the videos entered, five winners will be selected through voting by the general public – you! Winners receive a month’s worth of free exposure on CESweb.org.
Here is where you come in: we are asking you to vote for our video! Voting period starts today and goes through Friday, December 4th. You can quickly register online and cast up to one vote per entry per day.
To vote, click on this link, and then:
1. Look for the “phone talk show host” thumbnail on the right side.
2. Click on the “LOVE IT” link to vote for the video.
Once you vote, you can hit the “Share” tab and select sharing your vote on Twitter or Facebook. Be sure to include “I voted for Ooma for the Visit me at CES video contest!” to let others know that you’ve voted for Ooma.
We appreciate the enthusiasm and support from our customers, and we hope that you feel the same way about Ooma. Get out there and vote! Thank you!
Rich Buchanan
CMO
Ooma, Inc.
Dear Ooma Users,
Here at Ooma, we care deeply that each of you has a great experience owning and using Ooma products. As part of this, we recognize that access to timely and helpful customer support is critical to creating a delightful Ooma experience. Unfortunately, we have not always lived up to our standards for timely and helpful customer support, particularly of late, and so I want both to apologize to those of you who have had a frustrating customer support experience and to emphasize that this is a matter we take seriously and are very actively addressing.
As a small, fast growing company, we are always looking ahead and try to plan appropriately to support our growth. We did not do this well enough to handle the volume we’ve experienced since the launch of the new Ooma Telo on Oct 1. I want to assure you that we are taking the steps you would expect, including adding agents, increasing training on the new Ooma Telo, revising policies to solve or escalate problems faster, and better utilizing automation. We intensively measure our customer support against high standards that we have set, and will not rest until we consistently provide timely and helpful support.
Personally, I am excited about Ooma in so many ways. We believe Ooma brings features not seen before in residential telephony, and at a price and value that is unbeatable. I greatly appreciate your being an Ooma customer, I thank you for your patience if you have had a frustrating experience with our customer support, and most of all I want you to know the whole Ooma team is committed to making your complete Ooma experience a terrific one.
Sincerely,
Eric Stang
CEO
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