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Featured Post

Now Available, Cheap International Calling Plans from Ooma

August 3rd, 2010 @ 1:06 pm

Ooma today announced three new international calling plans that further extend the cost savings and convenience of calling friends and family around the world. Ooma customers can now call 70 countries for less than a penny per minute and call other countries at reduced “bulk discount” rates. With the introduction of these new plans and the recently announced Ooma Mobile Application, Ooma offers the most affordable and functional international calling experience.

Please visit our international calling plan page for an overview of how you can save money and stay connected to friends and family around the world.

The Ooma Mobile App is now available in the App Store

June 29th, 2010 @ 5:00 am

The Ooma Mobile App is now available in App Store!

Download the Ooma Mobile App now by visiting the Ooma page in the App Store.

How it works: With the Ooma Mobile App, Ooma customers can make domestic and international calls from an iPhone, iPod touch or iPad over any Wi-Fi or 3G network. By tapping into an active Wi-Fi or 3G connection, Ooma customers can use their Ooma account credentials while on the road to connect calls and bypass the high international calling rates associated with mobile calling plans from major carriers. Check out our Mobile App FAQ for more details.

Savings: The Ooma Mobile App can save Ooma customers up to 90 percent on international calls. Ooma customers can enjoy further savings by reducing their minutes on their calling plans since they can now save minutes by using their Ooma account. In addition, Ooma’s PureVoice Technology uses advanced voice compression to reduce bandwidth usage by 60% minimizing data usage allowing for longer calling times over 3G.

Pricing & Availability: The Ooma Mobile App is priced at $9.99. Calls using the Ooma Mobile App start at 1.9 cents per minute for U.S. calls or applicable rates for international calls. Ooma Premier Customers using the Ooma Mobile app receive 250 minutes of U.S. calling for free every month. For a limited time promotion, Ooma Premier Customers who also subscribe to Ooma’s International plan will get 750 minutes of free calling in the U.S. and to 70 other countries. Use of the Ooma Mobile app requires an Ooma account. A customer must already own an Ooma Hub or an Ooma Telo in order to use the Ooma Mobile app.

U.S. State Department Relies on Ooma in Haiti

June 28th, 2010 @ 9:00 am

We have proudly shared news in the past of the significant cost savings that our customers enjoy. But today, we wanted to let you in on a really inspiring way that Ooma was able to make a difference. The team at Ooma recently discovered that the U.S. Embassy in Haiti selected Ooma to build a phone service after the devastating Haiti earthquake, when everything else, including traditional land line phone service, was destroyed. With Ooma Telo, the embassy was able to offer a secure, reliable and high quality phone line on the ground for soldiers and relief workers (and even some VIPs like two former U.S. presidents). There was no phone network, but there was a broadband network, so VoIP was the logical solution. The embassy team based in Haiti provided Ooma with photos as well as some interesting examples of how our product was used – check out our Ooma in Haiti page for more details. We cannot express what an honor it is to know that Ooma helped to maintain and keep open the critical lines of communication throughout Haiti, back to the U.S. and around the world.

Calling for a Cause: The Results

June 18th, 2010 @ 8:24 am

We’d like to thank everyone that voted and helped us choose a charity to participate in our upcoming donation program. The community has spoken and you have chosen our partner: The American Cancer Society. When someone buys a Telo from the Ooma store, they can “share” the news of their purchase with their social networks on Facebook, Twitter and LinkedIn. It’s as easy as pushing a button! Every time someone shares the news of their purchase with their network, Ooma will donate $2 to The American Cancer Society. The program will be kicking off next week. We hope to raise some serious money for a serious cause. Please help spread the word!

Calling on a Cause; Ooma for Charity

June 11th, 2010 @ 10:05 am

We need your help! Do you like Ooma and do you like helping others in need? Ooma will be kicking off a program that will donate $2 for every sale of the Ooma Telo to a charitable organization. Essentially, when someone buys a Telo from the Ooma store, they can “share” the news of their purchase with their social networks on Facebook, Twitter and LinkedIn. It’s as easy as pushing a button! Every time someone shares the news of their purchase with their network, $2 is donated to charity. We need your help deciding which charity to participate in the program! We’ve narrowed down the list to the following organizations – The American Red Cross, The American Cancer Society, and Grameen. Please vote in our poll to help us choose which organization we should partner with for this program! Voting is open until Thursday, June 17 at 4 p.m. PT. We’ll announce the charity of choice for the program on Friday, June 18. Thank you for your support and good luck voting!

Summer Savings: Ooma Refer a Friend Program

June 1st, 2010 @ 7:11 pm

We’re turning up the heat this summer with a special Refer-A-Friend Reward program. Share some summer savings with a gift of free calling to your family and friends while earning rewards.

When you refer a friend, you won’t just be doing them a favor, you’ll be doing yourself a favor too. Your friend will get $50 off the Ooma Telo and you’ll receive a $25 gift card to Amazon.com.

Here’s how it works:

  1. Go to the Refer a Friend page on My Ooma to share your referral codes with your friends and family. Everyone has three referral codes to send out.
  2. When your friend uses the referral code you sent, they’ll see a $50 discount in their shopping cart. Each code can only be used once.
  3. When your friend completes their purchase, you’ll earn a $25 Amazon gift card! Check back on My Ooma to to see how many gift cards you have earned.

For all the program details, visit the My Ooma Refer a Friend page.

Thank you,

Team Ooma

Now Available: PureVoice, Google Voice Extensions, Voicemail Transcriptions

April 19th, 2010 @ 8:01 am

Today, we’re excited to announce several new enhancements and increased functionality for the award winning Ooma Telo.

Call clarity and quality just got better with Ooma PureVoice Technology. PureVoice is comprised of advanced voice compression, a wirespeed QoS, adaptive redundancy and enhanced security algorithms to ensure excellent voice quality under the most demanding broadband conditions. Don’t just take our word for it, hear it for yourself! Listen to the differences between Ooma with PureVoice Technology and other VoIP services over on the Ooma PureVoice page: www.ooma.com/purevoice.

Also available today are Google Voice Extensions and Voicemail Transcriptions. Ooma has enhanced the Google Voice Experience by enabling users to integrate the call presentation, listen in, and caller-ID features of Google Voice with their Ooma system as well as access to Google Voice voicemail at a touch of a button. Are you tired of listening to voicemails? With Ooma’s new voicemail transcriptions feature, never listen to a voicemail again! At its core, the service converts Ooma voicemail messages into text and delivers to a mobile phone or email account associated with the Ooma profile. Benefits of Ooma Voice-to-Text:

  • Read voicemail wherever there’s email access — on a mobile phone, portable device or computer
  • Quickly see who called and what they called about
  • No need to write down phone number or directions — it’s all there in your inbox
  • Choose to respond to the voicemail through email by just forwarding your response to the caller

It is our longstanding goal to provide our users with the features and functionality that save time and money. We are dedicated to building a true home smart phone experience and thank you for your support.

Ooma Giveaway Contest

February 26th, 2010 @ 12:00 pm

Starting the week of March 1, Ooma will be kicking off some giveaways over on Twitter and Facebook. Tuesday’s and Friday’s will be the days we recommend you pay close attention to our Twitter and Facebook profiles. In order to participate in the contests, you’ll have to be following us on Twitter (@Ooma) and be a “fan” of Ooma on Facebook. Stay tuned to these channels for a chance to win free Telo systems and receive special deals on our Premier services. Good luck!

UPDATE: Terms and conditions of these contests are included below for participants review.

Twitter Giveaway Terms and Conditions:

  • US residents only.
  • Must be following http://twitter.com/ooma
  • One winner per question.
  • Entrants cannot win twice.
  • Stock photos of the Ooma product will not be accepted

Facebook Giveaway Terms and Conditions:

  • US residents only.
  • Must be an Ooma fan on Facebook
  • One winner per question.
  • Entrants cannot win twice, per weekly posting
  • Stock photos of the Ooma product will not be accepted

Recent Posts

Now Available, Cheap International Calling Plans from Ooma

August 3rd, 2010 @ 1:06 pm

Ooma today announced three new international calling plans that further extend the cost savings and convenience of calling friends and family around the world. Ooma customers can now call 70 countries for less than a penny per minute and call other countries at reduced “bulk discount” rates. With the introduction of these new plans and the recently announced Ooma Mobile Application, Ooma offers the most affordable and functional international calling experience.

Please visit our international calling plan page for an overview of how you can save money and stay connected to friends and family around the world.

The Ooma Mobile App is now available in the App Store

June 29th, 2010 @ 5:00 am

The Ooma Mobile App is now available in App Store!

Download the Ooma Mobile App now by visiting the Ooma page in the App Store.

How it works: With the Ooma Mobile App, Ooma customers can make domestic and international calls from an iPhone, iPod touch or iPad over any Wi-Fi or 3G network. By tapping into an active Wi-Fi or 3G connection, Ooma customers can use their Ooma account credentials while on the road to connect calls and bypass the high international calling rates associated with mobile calling plans from major carriers. Check out our Mobile App FAQ for more details.

Savings: The Ooma Mobile App can save Ooma customers up to 90 percent on international calls. Ooma customers can enjoy further savings by reducing their minutes on their calling plans since they can now save minutes by using their Ooma account. In addition, Ooma’s PureVoice Technology uses advanced voice compression to reduce bandwidth usage by 60% minimizing data usage allowing for longer calling times over 3G.

Pricing & Availability: The Ooma Mobile App is priced at $9.99. Calls using the Ooma Mobile App start at 1.9 cents per minute for U.S. calls or applicable rates for international calls. Ooma Premier Customers using the Ooma Mobile app receive 250 minutes of U.S. calling for free every month. For a limited time promotion, Ooma Premier Customers who also subscribe to Ooma’s International plan will get 750 minutes of free calling in the U.S. and to 70 other countries. Use of the Ooma Mobile app requires an Ooma account. A customer must already own an Ooma Hub or an Ooma Telo in order to use the Ooma Mobile app.

U.S. State Department Relies on Ooma in Haiti

June 28th, 2010 @ 9:00 am

We have proudly shared news in the past of the significant cost savings that our customers enjoy. But today, we wanted to let you in on a really inspiring way that Ooma was able to make a difference. The team at Ooma recently discovered that the U.S. Embassy in Haiti selected Ooma to build a phone service after the devastating Haiti earthquake, when everything else, including traditional land line phone service, was destroyed. With Ooma Telo, the embassy was able to offer a secure, reliable and high quality phone line on the ground for soldiers and relief workers (and even some VIPs like two former U.S. presidents). There was no phone network, but there was a broadband network, so VoIP was the logical solution. The embassy team based in Haiti provided Ooma with photos as well as some interesting examples of how our product was used – check out our Ooma in Haiti page for more details. We cannot express what an honor it is to know that Ooma helped to maintain and keep open the critical lines of communication throughout Haiti, back to the U.S. and around the world.

Calling for a Cause: The Results

June 18th, 2010 @ 8:24 am

We’d like to thank everyone that voted and helped us choose a charity to participate in our upcoming donation program. The community has spoken and you have chosen our partner: The American Cancer Society. When someone buys a Telo from the Ooma store, they can “share” the news of their purchase with their social networks on Facebook, Twitter and LinkedIn. It’s as easy as pushing a button! Every time someone shares the news of their purchase with their network, Ooma will donate $2 to The American Cancer Society. The program will be kicking off next week. We hope to raise some serious money for a serious cause. Please help spread the word!

Calling on a Cause; Ooma for Charity

June 11th, 2010 @ 10:05 am

We need your help! Do you like Ooma and do you like helping others in need? Ooma will be kicking off a program that will donate $2 for every sale of the Ooma Telo to a charitable organization. Essentially, when someone buys a Telo from the Ooma store, they can “share” the news of their purchase with their social networks on Facebook, Twitter and LinkedIn. It’s as easy as pushing a button! Every time someone shares the news of their purchase with their network, $2 is donated to charity. We need your help deciding which charity to participate in the program! We’ve narrowed down the list to the following organizations – The American Red Cross, The American Cancer Society, and Grameen. Please vote in our poll to help us choose which organization we should partner with for this program! Voting is open until Thursday, June 17 at 4 p.m. PT. We’ll announce the charity of choice for the program on Friday, June 18. Thank you for your support and good luck voting!

Summer Savings: Ooma Refer a Friend Program

June 1st, 2010 @ 7:11 pm

We’re turning up the heat this summer with a special Refer-A-Friend Reward program. Share some summer savings with a gift of free calling to your family and friends while earning rewards.

When you refer a friend, you won’t just be doing them a favor, you’ll be doing yourself a favor too. Your friend will get $50 off the Ooma Telo and you’ll receive a $25 gift card to Amazon.com.

Here’s how it works:

  1. Go to the Refer a Friend page on My Ooma to share your referral codes with your friends and family. Everyone has three referral codes to send out.
  2. When your friend uses the referral code you sent, they’ll see a $50 discount in their shopping cart. Each code can only be used once.
  3. When your friend completes their purchase, you’ll earn a $25 Amazon gift card! Check back on My Ooma to to see how many gift cards you have earned.

For all the program details, visit the My Ooma Refer a Friend page.

Thank you,

Team Ooma

Now Available: PureVoice, Google Voice Extensions, Voicemail Transcriptions

April 19th, 2010 @ 8:01 am

Today, we’re excited to announce several new enhancements and increased functionality for the award winning Ooma Telo.

Call clarity and quality just got better with Ooma PureVoice Technology. PureVoice is comprised of advanced voice compression, a wirespeed QoS, adaptive redundancy and enhanced security algorithms to ensure excellent voice quality under the most demanding broadband conditions. Don’t just take our word for it, hear it for yourself! Listen to the differences between Ooma with PureVoice Technology and other VoIP services over on the Ooma PureVoice page: www.ooma.com/purevoice.

Also available today are Google Voice Extensions and Voicemail Transcriptions. Ooma has enhanced the Google Voice Experience by enabling users to integrate the call presentation, listen in, and caller-ID features of Google Voice with their Ooma system as well as access to Google Voice voicemail at a touch of a button. Are you tired of listening to voicemails? With Ooma’s new voicemail transcriptions feature, never listen to a voicemail again! At its core, the service converts Ooma voicemail messages into text and delivers to a mobile phone or email account associated with the Ooma profile. Benefits of Ooma Voice-to-Text:

  • Read voicemail wherever there’s email access — on a mobile phone, portable device or computer
  • Quickly see who called and what they called about
  • No need to write down phone number or directions — it’s all there in your inbox
  • Choose to respond to the voicemail through email by just forwarding your response to the caller

It is our longstanding goal to provide our users with the features and functionality that save time and money. We are dedicated to building a true home smart phone experience and thank you for your support.

Trade-In Your magicJack; Get a Deal on Ooma Telo

February 24th, 2010 @ 8:10 pm

Calling all magicJack users, are you ready to dump your magicJack? If you’re looking for a reliable, high-quality and feature-rich, calling experience and your current phone solution isn’t working, now’s the time to take a look at Ooma. We’re offering a $40 Amazon.com Gift Card for current magicJack customers that make the switch to Ooma Telo. This offer runs for a limited time – buy an Ooma Telo by February 27, 2010 and provide us with your magicJack hardware or proof of purchase and we’ll send you a $40 Amazon gift card.

Program Overview/Terms & Conditions:

Switch from magicJack to Ooma Telo and get a $40 Amazon.com Gift Card. Competitive rebate program is valid for Ooma Telo sold and shipped from Amazon.com between February 14, 2010 and February 27, 2010. Rebate is fulfilled through a $40 Amazon.com gift card only. Please read Terms and Conditions below for complete information. If you have any further questions about the rebate program, please contact Ooma Customer Service at: Email: CompetitiveRebate@ooma.com. Toll Free: 1-866-522-6662 (8:00 AM to 5:00 PM PST M-F)

What documentation do I need to get a rebate?

Documents Required

– Copy of coupon properly filled out

– Copy of Ooma Telo Proof of Purchase from Amazon.com

– Email/Web Order Confirmation

– Original UPC Barcode from Ooma Telo Retail Box

– Proof of Ownership of Qualifying Competitive Product†

a) magicJack™ hardware.

b) or proof of purchase (receipt, email confirmation, web confirmation of order).

TERMS & CONDITIONS: 1. Rebate forms with PO boxes do not qualify. 2. Ooma is not responsible for lost, late, damaged, misdirected or postage-due mail or illegible submissions. 3. All information on the rebate form must be filled out completely. Incomplete rebate forms do not qualify. 4. Limited-time offer – Rebate forms must be received by March 31, 2010. Valid for purchases between February 14, 2010 through February 27, 2010 at Amazon.com; Marketplace orders are not eligible. 5. This rebate is not valid with any other Ooma sponsored offers. Limit one (1) rebate per address as determined by Ooma in its sole discretion. 6. Rebate valid to consumers in the United States only. Offer void where prohibited by law. Rebate is made by Amazon.com Gift Card only. No cash value. 7. Please allow 10-12 weeks to receive your Amazon.com gift card. 8. No re submission allowed. 9. Your rebate rights cannot be transferred. 10. Rebates not available to distributors, dealers and resellers. 11. Rebate value will not exceed purchase price. 12. Use of fictitious names or multiple addresses to obtain additional rebates is considered fraud, will be deemed void and invalidate all submissions, and may result in prosecution under U.S. Mail Fraud Statute (18 USC Sections 1341-1342). 13. This offer may not be published in any publication without written permission of Ooma. 14. Do not send rebate via registered mail requiring signature. Alternatively, send using a method with no signature required.

Ooma Gains Momentum in 2010

February 1st, 2010 @ 2:00 am

To Customers and Friends of Ooma:

Ooma made exciting progress during 2009 and enters 2010 with strong momentum.  I’m pleased to report that during 2009 Ooma achieved record adoption rates and is now approaching 100,000 subscribers.  We ended 2009 with thousands of retail locations and launched the new Ooma Telo and Ooma Telo handset nation-wide.  We also proudly announced several new features slated for introduction in the first quarter of 2010, which helps to strongly position Ooma as “the smartphone for your home.”  2009 was indeed an exciting year for Ooma.

I want to give special mention to our newly announced Ooma PureVoice™  technology.  In the business world, Internet telephony is widely deployed and works quite well, but in the home it has traditionally suffered from poor or variable voice quality.  Ooma PureVoice is a breakthrough solution combining multiple advanced technologies so that even under suboptimal Internet conditions (for example when congestion occurs) you will continue to receive clear, high quality voice.  On top of this, when calling Ooma to Ooma with Ooma HD Voice, the voice quality is truly remarkable.  Please look for a demo of our superior voice quality which will be coming soon to our website.

While I am thrilled with the accomplishments and momentum during 2009, I also recognize the areas where we need to improve.  Number one on our list is still our customer support activity.  During 2009 we made several fundamental changes to our customer support activity and while we saw improvement, I am sorry to say we are not yet where we want to be.  I would like to express again that we truly care about making our customer support experience consistently strong and we will not stop taking actions and making improvements until we do so.

Here at Ooma our vision is to change the game in telephony by providing you with a new and completely different kind of product – a product that saves you money, provides you with a better voice quality experience and adds features that truly add convenience and productivity to your life. During 2009, the number one reason people told us they purchased an Ooma was due to a positive recommendation from friends or family. We thank all of you for your support and your constructive input which helps us to grow and serve you better. We intend to make 2010 another incredible year of growth and accomplishment.

Sincerely,

Eric Stang, CEO