UPDATE 8/17/11 at 2:32 pm PT: As a further update, Ooma’s service was interrupted following a network outage due to an extremely rare power failure at a portion of our data center which also affected several other companies. Ooma and its data service provider are both taking steps to ensure this will not happen again.
The service interruption occurred around 5:40 a.m. PT today and was restored approximately three hours later. The service interruption caused excessive traffic to the Ooma corporate site causing a brief denial of service. Our customer support team is available to help with any isolated service issues that may persist. We sincerely regret any inconvenience this has caused our customers.
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Ooma has restored its free home phone service, following a network outage of unknown origins.
Ooma service was interrupted around 5:40 a.m. Pacific time today and our company’s corporate website was shut down by a “Denial of Service” attack minutes later, making it impossible to use the site to communicate with customers. The phone network and corporate site operate independently, but Ooma engineers are trying to determine if the shutdowns were somehow related.
Meanwhile, our customer support team is available to help with any isolated service issues that may persist. We regret any inconvenience to our customers and will share additional information as it becomes available.
(119 votes, average: 3.43 out of 5)
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It is 12:10 PM 8/17/2011 and my Ooma phone is not working. I have checked my connection and it seems to be okay so I think the problem must be with your network. I am willing to wait for a day or two, then I will have to get more information.
Kindest Regards
Patrick Button
Seems Apples iTunes store went down around same time. Not sure if it was because of D.O.S attacks or not…glad to have my phone service back.
Watch out, Cliffy and his crazed friends want all kinds of free stuff now because they couldn’t live a couple hours with no service. Lord forbid the company have one problem a year. I think an apology is good enough. I wouldn’t give them no free 6 months of Premier service or a month free. Especially when they bad mouth the company so bad on Facebook. They are the type of co-users that I don’t want to be associated with.
Your still my favorite phone service, no matter what!
Thank you Ooma for fixing the problem fast didn’t even miss a call Thank You again many high fives to ya!!!!!!
Thanks Ooma. You guys took a hard fall today.
Given the wide ranging nature and the DDoS attack, I’d say that evidence will probably point to an attack by an organized group. If so, I hope that the culprits will be captured and prosecuted.
Thanks for the heavy lifting to get us back online this morning.
A Happy Customer.
Having fought DDOS attacks, it’s probably been a crazy day for the OOMA team. Good work restoring service.
Glad you are back up but I am disappointed that you were unable to contact your subscribers by some other means.
Also, I think your customer service reps need some additional training. I find some of them very rude.
This sounds like great news. However I’ve still got my flashing red light here in SC at 3:35 pm.
Thanks, you fixed it!
It would have been better if you alert us to the problem immediately. At least acknowledge you were aware that the problem existed. A press release ex post facto is a little antiquated.
Someone from Ooma should have posted on facebook /Twitter when everyone was trying to figure out what was going on with their phone service. Don’t you pay someone to handle your online web presence and social media sites? If not look into hiring a social media relations person, considering your customer base are all a bunch of techies.
Thanks for the update
Perhaps a recently terminated employee left behind a doomsday script that triggers when his/her email account disappears?
Next time, please use social media outlets to notify your customers more rapidly. That would have saved many a little bit of grief.
I can’t believe there aren’t any comments on this.
Just got an e-mail saying service was restored. Rebooted and now I’m blue light! Huzzah!
Thanks for the update! Love the service. Would appreciate in the future if updates came more readily through Twitter/Facebook if the site and all it’s features were down.
This was posted in the Ooma support forum by Dennis P (moderator)
We have confirmation that a power outage took down a portion of the data center that we are hosting our equipment in. Data centers are built to be ultra-reliable, so this is an extremely rare event but explains why our backup strategies did not kick in. We are re-examining our plans/timetable for a second site.
Thanks for the update. I must have tried to make a call just as the event happened. I got a “fast” busy signal and, I think, no distinctive Ooma dialtone. I tried the website but got nowhere there as my browser told me that the site did not exist.
This is probably just another form of hacking or activating a bug or just a general computer attack. I am sure it was not an accident like some contractor digging thru a fiber optic line somewhere. I am going to consider this deliberate as should the techs at Ooma. This is just the beginning of what domestic terrorism will look like.
It is sorry to hear that your website was hacked or jammed today morning. I hope customers’ personal information is safe.
No problem. Glad the problem is fixed and thanks for putting out an explanation.
Not free for Premier subscribers. Just saying…But thanks for the awesome quality and very reliable service!
Great work getting it back so Quick!!! LOVE LOVE OOMA…
Glad you guys worked it out. First interruption out of years of service. Thank you for the hard work.
Hello:
I am completely sympathetic to this problem, after all OOMA service has only gone down maybe 2 times in the 2+ years that I have used it happily! I am a big OOMA promotor with my friends!!
One issue still bothers me though. I have a preference in my OOMA that says; in case of network outage, calls will be forwarded to my cell phone! That did not work either…Any way to insure that will not happen if/when the network goes down again!
Thanks for all the great work!
Jeff
Thanks. Am a new customer and was ready to send phone back to Amazon. Glad for info
Thanks for the update. and thanks for such a great phone service. I tell everyone I know about ooma.