Can I use my existing phone number?
Yes, for most numbers. There is no cost to port your existing number over. Toll-free numbers are also supported.
Do I need high-speed Internet? How fast?
Yes, you need a broadband Internet connection, such as cable, DSL or fiber-optic. The phone call traffic does not require a lot of bandwidth, so a basic broadband service is fine.
What kinds of phones can I use?
Ooma Office uses standard analog phones. They can be corded or cordless, it does not matter.
How many telephones can I connect?
You can connect up to five desk phones with each Ooma Office base station and each installation can support up to five base stations to support a total of 20 desk phones. One phone connects directly to the base station and up to four more phones connect to the base station wirelessly using Ooma Linx devices. Ooma Office typically ships with a base station and two Ooma Linx devices, providing support for three desk phones out of the box. You can add two more phones by purchasing additional Ooma Linx devices.
What about busy signals?
No busy signals ever! With Ooma Office you have virtually unlimited lines. There is no need for you to purchase additional lines for rollover!
Can you record your own greeting instead of text-to-voice?
Yes, you can record a custom greeting in your voice, save as an MP3 or WAV file and upload to Ooma Office Manager. You can also skip the Virtual Receptionist and have all incoming calls routed directly to an extension or to a ring group that will ring multiple extensions.
How do I receive and send fax?
All faxes received are automatically forwarded to your email as an attachment and saved in your call logs online. To send faxes online via the Ooma Office Manager, simply attach a file, enter the phone number, and hit send. No need for an expensive fax machine!
Does it support 911 calls?
Yes. When you set up Ooma Office, you will register your physical address so that in case of a 911 emergency call, the authorities know where to go to help you.
What happens if the Internet or power goes out?
Even if your Internet and/or power goes out at your office, Ooma Office will still be up and running in the cloud. Your callers will be able to call your number, navigate through the Virtual Receptionist and leave messages in your voicemail. If you are using a smartphone, you will be able to receive voicemail in real-time (as an email attachment) and call them back using your smartphone, so your business is not disrupted.
How do you transfer a call, or answer a second call?
Ooma Office uses “star codes” using the * key and the numeric keys on your phone as well as the flash button, so it works with any standard analog phone! With star codes you can transfer a call to another extension, transfer a call to voicemail directly, enable and disable call forwarding, or join 2 calls for 3-way calling. Also, Ooma Office uses standard call waiting functionality to answer a second call or put a call on hold using the flash button or the switch hook (hang up).
Can Ooma Office work concurrently with my existing phone system?
Yes. You can add Ooma Office to your current system and enjoy all of the features and benefits.
What if I have more questions?
You can call (877) 959-6662 to speak with a member of our staff.