Ooma Telo
Frequently Asked Questions.

Yes. Ooma’s VoIP service has been tested to show no connectivity problems when customers use Starlink as their internet service provider. [...]

Despite widespread mobile use, many homeowners opt to keep their landline phone due to safety reasons. Given the reported problems with traditional cell phone service providers and their inconsistencies with 911 dispatchers, it's understandable. Let's walk through what happens when you dial 911 from a landline vs. a cell phone.  Landlines and 911: When you dial 911 from a traditional landline phone, the dispatchers automatica [...]

Voice Over Internet Protocol (commonly known as VoIP) is a technology that delivers voice communications and other multimedia through the internet. With VoIP, calls can be routed completely through any internet connection (including wifi) and can also be routed to other commonly used phone systems including landlines or cell phones.How VoIP calls workWhen you make a VoIP call, your voice is transmitted from the phone and is then digitized int [...]

Smartphones have changed personal and business communications. However, there are two important reasons why millions of individuals keep their home phone service with VoIP options like Ooma: 1. Accessibility: Most homes already have a broadband internet connection, making it easy to transfer a phone number or make a VoIP call. Similarly, Wi-Fi® has become much more of a commodity, allowing VoIP calls to be made from anywhere there [...]

Home phone services utilizing VoIP use cloud phones which connect callers using the internet rather than a traditional landline service. By using Voice Over Internet Protocol (VoIP) technology, companies like Ooma provide multiple home phone options: you can place calls not only from standard VoIP phones but also supported iOS and Android devices through the Ooma app and a wifi connection. What does this mean for customers? More flexi [...]

Unless you have backup batteries for your VoIP phones, your home and business phones won’t work during a power or internet outage. However, Ooma has backup solutions to keep you connected during outages. Homeowners can get the Ooma Telo 4G Safety Phone, and there’s Ooma Connect for businesses. And Ooma customers can also use Ooma’s mobile apps to access their phone service. [...]

There are several options when it comes to Ooma residential phone numbers. When you register your Ooma Telo online, you have the option to pick any new phone number in almost any U.S. area code (except Alaska). If you prefer to keep your current phone number, do not disconnect to your current phone service. Select a new temporary number for your Ooma service, then submit a request to Ooma to transfer, or port, your current number to you [...]

Cloud-based phone systems use the internet (including Wi-Fi) to connect callers. With Voice over Internet Protocol (VoIP) technology, telecom providers like Ooma allow people to make calls from iOS and Android devices as well as standard VoIP phones.As a result, customers get greater flexibility and mobility that they simply can't find with traditional landline phones. You still get many of the great features you often find on you [...]

Many individuals are looking to residential VoIP options like Ooma as a landline alternative. Even with the rise of mobile use, millions of Americans still want to keep a home VoIP phone for several reasons. Here are a few common ones:  Call blocking: Landlines are notorious for pesky telemarketing calls. Ooma's powerful customizable system blocks more than 1 million telemarketing calls each month, something you typically can't ge [...]

Yes. Ooma's VoIP phone service offers the 911 functionality you'd expect from a landline phone. However, it's important to note that you must provide a valid address within your country of purchase when you set up your device, and update your address with the device if you move to a new home or office. With Ooma's 911 service, emergency calls are routed to your local dispatcher instead of a national call center, and [...]