Business Phone Systems for Retail Stores

While customer service is a typical aspect of the retail industry and can often be overlooked, the increased competition for today’s shoppers means that the stakes are higher than ever. Retail shops need to up their game by providing excellent and consistent customer communications. A great phone system will keep your customers happy, and happy customers are repeat shoppers.

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Ooma Office

Get More Features and Spend Less On Your Small Business Phone!

Based on 73 reviews


Advanced Functionality for Your Retail Business

With Ooma Office, your retail shop will have access to the advanced functionality typically limited to large businesses. Ooma offers a virtual receptionist that can inform your callers of your business hours or transfer them to the correct department’s extension. There are modes to handle calls differently after hours.

Typically these features are only available through traditional phone service providers for high service costs and additional fees. But with Ooma Office VoIP service, all customers get access to our comprehensive set of 35+ features.

Also included is the Ooma Mobile App so that business owners who are on-the-go can still use their office line to make and receive phone calls. We’ve even seen retail shops use the app as a way to network multiple locations of the same business. Even if a customer calls the downtown location, your staff can easily transfer the customer to the store that has the product in stock.

Low Cost Phone Service With a High Value

Ooma Office is a comprehensive business phone service that is all inclusive — you’ll never have to pay extra for add-ons, and there are no complicated service tiers to navigate. At a monthly cost of $19.95 per user, our rates are far below industry competitors. In fact, the average savings after switching to Ooma is $6,185.44 over three years.

Not only does the phone service include unlimited calling in the U.S. and Canada, but customers also get free number transfer, so can keep your existing phone number. If you’d rather have a new phone number, we offer numbers that are local to your area code, and we even have toll free numbers available with your service.

Ooma is the #1 Business Phone Service Provider

We’re not the only ones who think Ooma Office is a great solution for business phone service. PCMag Business Choice Awards has named Ooma the #1 phone VoIP service provider since they began ranking VoIP service providers four years ago. Outranking other providers like Vonage, RingCentral, Google, Skype, and Verizon, we’re so pleased that both PCMag editors and Ooma users think we are providing excellent business telephone service.

Learn more about Ooma Office’s features, sign up for a live demo, or connect with a customer service rep at

Calculate your savings

Enter the number of users your business requires and your current monthly phone bill.

Click here to recalculate

Your projected savings over 3 years

1st Year $1861.84
2nd Year $4023.64
3rd Year $6185.44

Your estimated costs:

Monthly costs
Users: 3

Cost per user: $19.95

Total monthly cost: $59.85

* Hardware costs, monthly applicable taxes and fees are not included. Telephones purchased separately.

Enterprise-grade phone service built for retail stores

Calling Features

  • Unlimited calling in U.S. and Canada
  • Low international rates
  • Caller-ID and name
  • 911 service
  • FREE number transfer
  • Toll-free numbers available


  • Easy installation
  • Wireless phone extensions
  • 24/7 customer support
  • Option to use select IP Phones
  • Web Admin Portal
  • Analog phone support

Office Features

  • Virtual receptionist
  • Extension dialing
  • Voicemail
  • Call transfer
  • Call log
  • Modes for business and after hours
  • Ring groups
  • Music on hold
  • Conference bridge
  • Virtual Fax
  • Extension-to-Extension calling
  • Dial-by-name

Mobility Features

  • Call forwarding
  • Voicemail forwarding
  • Multi-ring
  • Virtual extensions
  • Voicemail audio email attachments
  • Smart Phone App: 2-phone-in-1

One-touch IP Phone Features

  • Three way conference
  • Do Not Disturb
  • Blind transfer (1-step transfer)
  • Supervised transfer (2-step transfer)
  • Extension dialing
  • Call on hold
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Upgrade to a smart business phone for only $19.95 per user/mo

  • Lower price
  • Clearer call quality
  • No contracts
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Upgrade to a smart business phone for only $19.95 per user/mo.