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What is a cloud-based phone system?

Cloud-based phone systems use the internet to connect callers with one another. Using Voice Over Internet Protocol (VoIP) technology, telecom providers like Ooma allow business callers to make phone calls from iOS and Android devices using their company’s phone number.

As a result, companies get greater flexibility and mobility with their business line that they simply can’t find with traditional business landline phones. Even better, you still get all of the features you enjoy from mobile phones - calls, voicemails, messages, and more - but at a fraction of the cost.

Features of Cloud-Based Phone Systems

One of the biggest features of cloud-based phone systems is a virtual receptionist. You can generate automated voice messages that direct your customers to different departments and locations through one central business phone number. Because these systems operate in the cloud, it means that your employees can handle business communications from desk phones as well as mobile phones with ease.

Cloud-based phone systems offer many other important business communications features including:

  • Conference bridge

  • Call transfers

  • Modes for business hours and after hours

  • Voicemail

  • Caller-ID

  • Music on hold

  • Ring groups, and more.

Advantages of Cloud-Based Phone Systems

Affordability

Compared to the setup costs of traditional landline phones, cloud-based phone systems are much more cost-effective. There’s no need for a professional installation or IT personnel (many cloud-based phone systems are DIY), and often no contract or monthly line charge.

Mobile Phone Enabled

With the rise of remote workers, traveling workers, and widespread smartphone use in general, mobility features are a huge selling point for cloud-based phone systems.

Scalable

Cloud-based technology also enables businesses to add extensions for new employees  digitally as their company grows. For small and medium sized businesses, this is particularly beneficial because they don’t have to pay for an intrusive, expensive installation process.

Easy Setup

Cloud-based phone systems often have a do-it-yourself setup. Usually all you need is a high-speed internet connection, access to your service’s user portal to manage settings and whatever hardware you are using, whether it’s a traditional business VoIP phone or smartphone.

Reliable Service

Having great call quality is a must for businesses. VoIP systems can intelligently prioritize voice traffic even during congested network conditions, ensuring that every call you make is crystal-clear despite bandwidth-intensive tasks.

Who Benefits Most from Cloud-Based Phone Systems?

Many small businesses have turned to cloud-based phone systems due to their low cost, easy setup, and ability to scale quickly as their business grows. IT and infrastructure for traditional phone systems can be expensive and time-consuming. Cloud-based systems are also ideal for small businesses because managers can add new employees and use their main business phone number for multiple locations through their mobile devices seamlessly.

To learn more about cloud-based phone systems or business VoIP, check out our suite of small business and enterprise products at Ooma and watch the customer testimonial below: 

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