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Ooma Business Phone
Frequently Asked Questions

  1. Yes. Nearly all Ooma Office users are able to keep their existing business phone numbers. Phone service providers cannot keep you from porting over your number to another carrier, as it is against updated FCC regulations from September of 2017. In the vast majority of cases, Ooma can port over your existing phone number from your current provider without an issue. In fact, 99.8% of all phone numbers in North America can be ported to Ooma! I [...]

  2. Ooma Office has an intuitive web portal that allows your users to scale as your business grows.  For example, if you had 3 phones in your office and needed to add an additional line for a new hire, you would be able to set up his or her personal extension through their mobile device and download our award-winning mobile app. This would allow your new employee to get up and running straight away and could also be an excellent solution f [...]

  3. Yes. In fact, Ooma offers some of the best rates available for international business dialing. Ooma also offers multiple international calling plans that cater to your international call frequency. Whether you make international calls once a month or every day, there is a plan suited for your business needs. Even more impressive, you can make these international calls from your mobile phone without paying expensive international call ch [...]

  4. With subscription pricing at $19.95 per user per month (which includes a phone extension), a large majority of businesses who switch to Ooma Office save between 40% to 60% compared to their current provider's monthly per line charge. With Ooma Office there are no contracts or long-term commitments, which are typical for most other business phone services. Note: Unlimited calling is included in Ooma Office subscription fee but monthly ta [...]

  5. Ooma Office users can make a conference call by placing the first call on hold, dialing a second number and hitting the conference soft key on the phone (if you already have a second call). You’ll receive a free conference bridge and conference number with each Ooma Office account. Each conference bridge is built with 10 individual rooms and each room can hold 10 callers simultaneously, making calls and meetings easy for small bu [...]

  6. Call Forwarding is an essential feature of any growing business, especially if you are operating with multiple departments or locations. With Ooma Office, you have multiple options regarding Call Forwarding:  1. Simulated Ring Option: You can set up a forwarding number, then have both locations ring when that number is dialed.  2. Single Ring Option: You can also simply have the call forwarded to the number without ringing the f [...]

  7. All you need is an Ooma Office account and a supported iOS or Android device to start making business phone calls from your smartphone.  By using the Ooma Office web portal, you can add your mobile device to your current extension. Go to the iOS or Andoid app store to download the Ooma Office app. Once downloaded, you are ready to start dialing.  Any time you dial out using the mobile app it will show your main business numb [...]

  8. Ooma Office combines the ability to have unlimited lines for your business with easy do-it-yourself setup and reduced monthly service costs. We offer a full suite of business phone features designed to deliver a great communications experience to inbound callers before, during and after business hours with settings you control from anywhere. Our virtual receptionist can help answer frequently asked questions and keep people engaged wit [...]

  9. With Ooma Office, you are able to get high quality business phone service in a variety of ways.  If you currently don't have a hard-wired internet connection everywhere you need a business phone, no problem. Ooma Office can work with regular analog phones using an Ooma Linx, our wireless phone jack. You can place the Ooma Linx anywhere there is an electrical outlet throughout your business (up to 150 feet from your Ooma Office Base Stat [...]

  10. Ooma Office provides a free mobile app compatible with iOS and Android devices. The Ooma Office mobile app is available to all Ooma Office users with a compatible mobile device and operating system. By downloading the app on your device, you can: Make and receive calls Transfer calls within the Ooma Office system Listen to voicemails Manage your Ooma Office preferences on the go. The app transmits calls over your device&rs [...]


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