Running a restaurant has its unique challenges, but your phone system doesn’t need to be one of them. An effective telephone system can be a comprehensive solution to your communication needs. For features that range from taking customer reservations to communicating with suppliers and giving management remote access, restaurants are choosing Ooma Office for their telephone solution.
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Ooma has found a way to make phone service sound better and cost less. Using VoIP technology that transmits telephone calls over the Internet instead of through telephone lines or cell phone towers, phone calls cost less than traditional phone service, and Ooma passes those savings along to its customers. Service starts at $19.95 per month for each user, and additional users can be added at any time up to a maximum of 20 users per base.
The advanced digital technology also enables Ooma to provide customers with an array of features so your restaurant’s phone system can be customized to your business. There is a virtual receptionist, hold music, group rings, advanced voicemail and different modes for taking calls during the business day and after hours. There is caller ID and name service, free number transfer and a free toll-free number available. Additionally, you can set up multiple extensions for different contacts, front-of-house employees and back-of-house employees, and even different locations through the use of mobile apps.
“Ooma Office does everything it promises to do and then some,” said Jane Wagner of Cape Coral Bookkeeping & Payroll. “As a small business that services other small businesses in my area, I’m always recommending that they replace their traditional phone lines with Ooma Office. They never regret it.”
The first point of contact with your customers is critical, and it needs to be professional. And in the fast-paced restaurant environment, streamlining calls saves your staff valuable time. The Ooma Virtual Receptionist can direct callers to the right extension so calls for the administrative offices don’t have to pass through the reservations desk. The system can also be customized to help you field frequent customer questions, such as physical address information and business hours. Call groups and multi-ring features can also be customized so you can be sure that a phone call will never go unanswered.
“We’re able to put callers in touch with the right people faster, which improves efficiency,” said Jonathan Arndt, general manager of Colburn Construction, Inc. “I’d also estimate that we’ve cut the number of telemarketer calls in half (with Ooma’s call-blocking tools), so there are far fewer interruptions in our day. Finally, we’ve cut our phone system costs from $300 per month to around $40 a month, and those cost savings go straight to our bottom line. There’s no reason not to get Ooma Office.”
Handling restaurant reservations is not an easy task. Between juggling requests across the weekly calendar and addressing walk-ins, there are many details to keep track of, and nothing should slip through the cracks. That’s why the Ooma Office Caller ID with name and call logs can be just the thing to keep all your reservation listings on point.
Remote access to your business phone system is a valuable phone feature for restaurants. We are all used to carrying cell phones in our pockets, and now your business phone line can be easily integrated into your mobile devices.
Using the Ooma Office app, your cell phone has the capability to make and receive calls as though you were at the office. Any calls will show your work number so you can maintain a consistent and professional impression. The app has been especially useful for restaurant management to check voicemails or deal with suppliers while they are on the go. In addition, incoming calls can be seamlessly transferred to your office extension, which you can receive on your cell phone.
The app has also been used for restaurant delivery drivers to be accessible through the business phone system while they’re out making deliveries. We’ve even seen restaurants use the app as a way to network multiple locations of the same restaurant chain. So whether the customer is calling the downtown location or the waterfront one, they’ll use the same telephone number, and the virtual receptionist can transfer calls between locations.
Learn more about Ooma Office’s features or sign up for a live demo at http://www.ooma.com/office/.
Call 877-959-6662 today.
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Upgrade to a smart business phone for only $19.95 per user/mo.