While fixing cars may be the most important part of running an auto repair business or body shop, having an efficient telephone communication system is a critical aspect of running a successful business. A great phone system will keep your customers happy, and happy customers bring repeat business.
Call 877-353-5174 to learn more.Get Started
A successful auto repair shop revolves around customers who have cars that need fixing. These customers must be able to easily call to ask questions and set up appointments. Not only does Ooma Office’s telephone service provide a professional and polished first impression to customers, but its many features will make it easy for owners and employees to interact with customers.
First, the virtual receptionist will streamline incoming calls. It’s easy to set up prompts so calls are routed to the appropriate person or department, whether it be service, parts, appointments or billing. You can also set up voice messages that provide basic information such as hours and location. Additionally, there are alternate modes for taking calls during business hours and after business hours so your communication with customers will always be clear and prompt.
“The Virtual Receptionist is like adding another employee,” said Jonathan Arndt, general manager of Colburn Construction, Inc. “I’m always confident that calls are routed to the right people, while the calls that we don’t want are less likely to make it through,” he added, touting Ooma’s advanced call blocking features that prevent known spammers from getting through.
There are many customizable settings that can tailor Ooma to your auto repair shop. For example, the multi-ring feature can be set up so several lines ring at once, making sure that a call will not go unanswered, even if the mechanic the customer is trying to reach is busy under the hood. Additionally, calls can easily be transferred between extensions. So if a customer needs to be redirected to a different person, it’s an easy process to transfer them over.
But perhaps one of the best parts of switching your telephone service to Ooma is that it will save you money.
“We’ve cut our phone system costs from $300 per month to around $40 a month, and those cost savings go straight to our bottom line. There’s no reason not to get Ooma Office,” said Arndt.
Call 877-959-6662 today.
An Ooma Office Sales Representative will be in touch shortly.
Upgrade to a smart business phone for only $19.95 per user/mo.