Forwarding to Multi-Ring

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CaptainKen
Posts: 35
Joined: Sat Sep 12, 2009 3:51 pm

Forwarding to Multi-Ring

Post by CaptainKen » Mon Aug 02, 2010 8:32 pm

I have my forwarding set up for Multi-Ring and love it for the most part, but there is one thing that needs to be fixed. I would like to be able to set up one of my number to forward to my cell phone and the other number to forward to my wife's cell phone. If I log into My Ooma using phone number 281-359-XXXX and set that number to forward to my cell phone and then log out all number will forward to my cell phone. If I then log in under my other number 570-244-XXXX and set that to forward to my wife's cell phone and log out again all number will ring her cell phone. Can we look at having the option of having each of our number forward to a different phone number? The way it works now is all lines will default to the last number input no matter what phone number you use to log into My Ooma.

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ajw522
Posts: 247
Joined: Sun Oct 04, 2009 11:52 am
Location: Irvine, CA

Re: Forwarding to Multi-Ring

Post by ajw522 » Mon Aug 02, 2010 8:54 pm

Do you have the the secondary line as a personal device? That's the only way you can log into My Ooma and have a completely separate account on My Ooma, and you can have separate forwarding preferences.
Customer since August 2009
Hardware: Core Telo w/ HD2 Handset;2 ooma Hubs
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CaptainKen
Posts: 35
Joined: Sat Sep 12, 2009 3:51 pm

Re: Forwarding to Multi-Ring

Post by CaptainKen » Mon Aug 02, 2010 10:43 pm

I actually have three lines on Ooma, and I can log on to My Ooma on all three lines, the problems is you can't have separate forwarding preferences. I can log on to any one of the three numbers and set up forwarding and the other two line default to the same forwarding number.

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ajw522
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Location: Irvine, CA

Re: Forwarding to Multi-Ring

Post by ajw522 » Mon Aug 02, 2010 11:46 pm

CaptainKen wrote:I actually have three lines on Ooma, and I can log on to My Ooma on all three lines, the problems is you can't have separate forwarding preferences. I can log on to any one of the three numbers and set up forwarding and the other two line default to the same forwarding number.
Are these 3 lines on seperate Telo Handsets or Scouts as Personal Devices?
Customer since August 2009
Hardware: Core Telo w/ HD2 Handset;2 ooma Hubs
Lifetime Premier Subscription
iPhone 7 Plus w/Ooma Mobile App
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CaptainKen
Posts: 35
Joined: Sat Sep 12, 2009 3:51 pm

Re: Forwarding to Multi-Ring

Post by CaptainKen » Tue Aug 03, 2010 10:32 am

They are on separate Telo Handsets.

ntoy

Re: Forwarding to Multi-Ring

Post by ntoy » Tue Aug 03, 2010 11:46 am

Hello,

In looking at your account, you currently have both numbers being shared. You can log into My Ooma to move the 2nd number to a telo handset to make it private.

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ajw522
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Location: Irvine, CA

Re: Forwarding to Multi-Ring

Post by ajw522 » Tue Aug 03, 2010 3:16 pm

ntoy wrote:Hello,

In looking at your account, you currently have both numbers being shared. You can log into My Ooma to move the 2nd number to a telo handset to make it private.
Yes - that is what you would have to do. You can only have separate settings if the two numbers are private.
Customer since August 2009
Hardware: Core Telo w/ HD2 Handset;2 ooma Hubs
Lifetime Premier Subscription
iPhone 7 Plus w/Ooma Mobile App
Internet: AT&T U-Verse 50Mbps

CaptainKen
Posts: 35
Joined: Sat Sep 12, 2009 3:51 pm

Re: Forwarding to Multi-Ring

Post by CaptainKen » Tue Aug 03, 2010 3:16 pm

ntoy wrote:Hello,

In looking at your account, you currently have both numbers being shared. You can log into My Ooma to move the 2nd number to a telo handset to make it private.

I will do that, will that allow me to forward each number to a different cell phone?

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Bobby B
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Re: Forwarding to Multi-Ring

Post by Bobby B » Tue Aug 03, 2010 3:25 pm

You can now setup unique forwarding numbers for each of the numbers on a single device in Preferences->Calling
Bobby B

CaptainKen
Posts: 35
Joined: Sat Sep 12, 2009 3:51 pm

Re: Forwarding to Multi-Ring

Post by CaptainKen » Tue Aug 03, 2010 3:53 pm

Thanks Bobby, it is doing just what I have been trying to get it to do for several months now. I guess this was a recent change in the new firmware?

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