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#43580 by marksfamily84
Sat Jan 23, 2010 2:59 pm
My daughter in law called my Ooma line and it rang to my cell phone. Funny thing is I don't have premier and my cell is not listed as a forwarding number.

Wife called neighbor across the street with number ending XX70 using phone's phone book so she did not misdial manually. Funny sound and then someone answers but they live across town and have phone number similar to neighbor's except ends in XX77. Wife calls neighbor on cell and they say their home phone had just rang twice but no one was there.

We have Ooma hub and cordless phones.
#43583 by southsound
Sat Jan 23, 2010 3:16 pm
#43587 by marksfamily84
Sat Jan 23, 2010 3:33 pm
DIL claims she went to her cell phonebook and thought she was dialing our home number (ooma). She looked at call log and it seems to be our home number she dialed. It could possibly be a fluke.

We have 5.8 ghz Panasonic phones. Model 6HCSA
We do use a D-link wireless router but we did as ooma requested and put internet into ooma and then come off of ooma to router.

Could it be possible that hub has double digit problem? We love Ooma and want this thing to work.
#43593 by marksfamily84
Sat Jan 23, 2010 4:28 pm
Yes my cell number is listed on my ooma profile. But as I mentioned I do not have premier and did not use my cell for a forwarding number when I was in the free premier trial time frame. In fact, I don't think we used the forwarding at any time since we started with ooma.

What about the double digit thing?
#43597 by sfhub
Sat Jan 23, 2010 4:43 pm
Not sure about the double digit problem. Others seems to have more experience with that.

Did DILs call just ring your phone or did it actually forward her call, as in you picked up and spoke to her?

Ooma had problems with one of their upgrades recently and it had something to do with notifications. They had to revert some changes. I'm wondering if something got corrupted or moved to the wrong field in a database, and possibly something you have configured like voice mail SMS notifications is now ringing the phone instead of SMS'ing the phone.

Like the previous post, this is also a long shot, I'm just thinking out loud.
#43598 by southsound
Sat Jan 23, 2010 4:53 pm
#43600 by marksfamily84
Sat Jan 23, 2010 5:04 pm
Never configured for sms notification and I just checked and it is not checked.

Systems can burp from time to time. I just hope this is not going to be a consistent problem. I know I have told people that the Big Bell People had problems (and still have problems) and most of their clients just deal with it. I like saving money and I can handle a few isolated events. I just thought you may be able check and see if others have had this problem or others may read this and chime in.
#45713 by Fam
Sun Feb 07, 2010 12:13 am
Just chiming in saying I have the same issue with ringing my cell phone when getting.

I did use the forwarding service on outage while I had premier but disabled it before the trial expired. I just enabled email and SMS when I receive a VM and that's when the simultaneous ring began. I removed both options and my cell phone number from my profile and it still does it.

Hopefully this is a blip and gets solved. It's not a show stopper but it is quite annoying.

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