Distinctive ringing on line 2 with fax behind reboot Telo

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aviateur
Posts: 23
Joined: Thu Jan 14, 2010 12:16 am

Distinctive ringing on line 2 with fax behind reboot Telo

Post by aviateur » Thu Jan 21, 2010 1:29 pm

Here is my setup:

I have a premier account
I have 2 phone number assigned to my telo (let's say A and B for the ease of use)
I have a multifunction fax machine (a Dell 1600N) connected as a passthrough behind my telo and a regular phone connected to the fax.
The Dell 1600N is capable of answering on fax based on distinctive ringing (it can learn the pattern).

Telo line 1 = Line A is configured with ring pattern s-s-l-l, fax disabled
Telo line 2 = Line B is configured with ring pattern l-l-s-s, fax enabled
Voicemail on Telo is setup as 36 seconds (6 rings)
Dell 1600N is configured to answer on 3 rings and to detect distinctive ring pattern l-l-s-s

I tried from my cell phone and when I call line 1 (A), the fax does not pickup and the call goes to voicemail
When I call line 2, the fax pickup after the 3 ring and send the fax carrier but then the Ooma goes kaput and reboot or the call is sent to voicemail.

Did Ooma ever tested this kind of config?
Why is the telo rebooting when the fax carrier is sent from the Dell 1600N?
Is there a bug in the fax module of the Telo?
How do I fix it so it works?

Thanks
Laurent

murphy
Posts: 7249
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Distinctive ringing on line 2 with fax behind reboot Telo

Post by murphy » Thu Jan 21, 2010 1:39 pm

If you were testing this within the last hour the problem is with the ooma servers.
Hold off on your testing until they get the servers stabilized.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

aviateur
Posts: 23
Joined: Thu Jan 14, 2010 12:16 am

Re: Distinctive ringing on line 2 with fax behind reboot Telo

Post by aviateur » Thu Jan 21, 2010 4:52 pm

murphy wrote:If you were testing this within the last hour the problem is with the ooma servers.
Hold off on your testing until they get the servers stabilized.
I was thinking it was a problem with Ooma and not me :D
Murphy, do you work for Ooma to get this information?
You must be with the number of post you have and the fact that you respond to most if not all of my post

murphy
Posts: 7249
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Distinctive ringing on line 2 with fax behind reboot Telo

Post by murphy » Thu Jan 21, 2010 5:58 pm

aviateur wrote:
murphy wrote:If you were testing this within the last hour the problem is with the ooma servers.
Hold off on your testing until they get the servers stabilized.
I was thinking it was a problem with Ooma and not me :D
Murphy, do you work for Ooma to get this information?
You must be with the number of post you have and the fact that you respond to most if not all of my post
No, just retired with a lot of time on my hands.

viewtopic.php?f=10&t=26
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

aviateur
Posts: 23
Joined: Thu Jan 14, 2010 12:16 am

Re: Distinctive ringing on line 2 with fax behind reboot Telo

Post by aviateur » Fri Jan 22, 2010 2:15 pm

I tried again today and no success, the fax machine will take the call after 3 rings on line 2 then the phone call is disconnected once the fax machine picks up the line to answer with the fax carrier.

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