Customer experience #2: CALLED them today about same question. Was put on hold for 12 minutes before reaching a human. The support person did not clearly understand my question - and had me navigate to part(s) of the ooma account website and asked me to click on things that did not exist.
Overall, I am not impressed.
I verified the call center I reached is located in the Phillipines. Oh goody.
Ooma staff/management: This has been said here before, and I'm going to echo the sentiment: It doesn't matter *HOW* good your product is-- if you don't have good timely support behind it, you're going to fail as a company.
Telo2 upgrade (hub retired) October 2016
Service Level: Core