I'm just putting forward some things that might help.Morac wrote:What does all of that have to do with the phone never ringing? It's not a dropped call since the phone never rings in the first place and the call logs don't mention a received or missed call.thunderbird wrote:Accomplish the followng for dropped calls:.
Its not totally clear, but it seems like the Ooma Servers thinks that the home Ooma device is off-line?
But still the user's Ooma profile seems to be confused as how to direct the call?
Maybe the previous suggestion and the following two suggestions would work in combination.
Note: The factory reset should be done before making Ooma Setup adjustments.
Power off the Ooma device for 20 minutes. This allows time for the Ooma servers to reload/reset your Ooma profile/the Ooma Tunnel. Then repower the Ooma device and test.
Ooma Telo Factory Reset:
Dial *#*#099 on the phone attached to Telo to issue a factory reset.
A recording will come on the line and ask if you really want to do a factory reset. Press 1 for yes, and press 2 or hang up for no. After pressing 1, you will hear a busy signal. After hanging up, the number 1 light stays lit yellow on the face of the Ooma Telo. After a short period of time, only the number 1 & 2 lights remain lit blue. Then after more time, the Ooma Telo goes into the boot sequence, and comes back on line. If you are using an Ooma Wi-Fi dongle, you have to access Ooma Setup and rescan for the Wi-Fi network before a Wi-Fi connection can be made. The same is true for DSL, if you have to enter Connection type PPoE and a Name and Password for the Internet provider connection. You will have to reset MAC address to Use Built In, reset your Quality of Service Upstream/Downstream Internet Speed settings, and Bluetooth settings if you are using Ooma’s USB Bluetooth dongle.
Sometimes the *#*#099 command has to be issued three or four times, before the factory reset sequence starts and is completed.
And it looks like another Ooma Telo firmware version is coming along: