Call Went Directly to Voicemail

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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greened3
Posts: 38
Joined: Thu Aug 04, 2011 9:21 pm

Call Went Directly to Voicemail

Post by greened3 » Sun Jan 29, 2012 4:43 pm

I have an Ooma Telo and handset, premier service, and two numbers ported to Ooma. My house wiring is connected to the Telo and I have a Panasonic base unit connected to another wall jack. The Panasonic answering machine is set to answer before a call would go to Voicemail. This afternoon as I was walking into the room where the Telo is, I heard a friend leaving me a Voicemail on the Telo. None of the phones in the house rang. The call is not listed on my call logs nor is it on the handsets caller id. I then called both of my numbers from my cell phone and each time the phones rang normally. My friends number is not blacklisted and I have blacklisted calls set to "continuous ring". Any ideas about what may be happening?

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Call Went Directly to Voicemail

Post by thunderbird » Sun Jan 29, 2012 5:14 pm

greened3 wrote:I have an Ooma Telo and handset, premier service, and two numbers ported to Ooma. My house wiring is connected to the Telo and I have a Panasonic base unit connected to another wall jack. The Panasonic answering machine is set to answer before a call would go to Voicemail. This afternoon as I was walking into the room where the Telo is, I heard a friend leaving me a Voicemail on the Telo. None of the phones in the house rang. The call is not listed on my call logs nor is it on the handsets caller id. I then called both of my numbers from my cell phone and each time the phones rang normally. My friends number is not blacklisted and I have blacklisted calls set to "continuous ring". Any ideas about what may be happening?
I also had a call go directly to voicemail this weekend. The Ooma phone never rang, it just went to voicemail. I rebooted the Ooma Telo. The problem hasn't repeated itself since??

greened3
Posts: 38
Joined: Thu Aug 04, 2011 9:21 pm

Re: Call Went Directly to Voicemail

Post by greened3 » Sun Jan 29, 2012 7:27 pm

Just that one time.

Cyberchat
Posts: 113
Joined: Wed Mar 23, 2011 2:01 pm

Re: Call Went Directly to Voicemail

Post by Cyberchat » Sun Jan 29, 2012 10:10 pm

greened3 wrote:I have an Ooma Telo and handset, premier service, and two numbers ported to Ooma. My house wiring is connected to the Telo and I have a Panasonic base unit connected to another wall jack. The Panasonic answering machine is set to answer before a call would go to Voicemail. This afternoon as I was walking into the room where the Telo is, I heard a friend leaving me a Voicemail on the Telo. None of the phones in the house rang. The call is not listed on my call logs nor is it on the handsets caller id. I then called both of my numbers from my cell phone and each time the phones rang normally. My friends number is not blacklisted and I have blacklisted calls set to "continuous ring". Any ideas about what may be happening?
Make sure that the "Do Not Disturb" functionality of the Telo isn't turned on.
First year: Modem-->OomaTelo-->Router
Now: Modem-->Router-->OomaTelo
Ooma Premier, two phone numbers
Ooma Handset
AT&T DECT-6.0 two-line base with four remotes & headset

murphy
Posts: 7223
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Call Went Directly to Voicemail

Post by murphy » Mon Jan 30, 2012 3:51 am

Do you have anonymous call blocking enabled?
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

greened3
Posts: 38
Joined: Thu Aug 04, 2011 9:21 pm

Re: Call Went Directly to Voicemail

Post by greened3 » Mon Jan 30, 2012 7:37 pm

Yes

murphy
Posts: 7223
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Call Went Directly to Voicemail

Post by murphy » Tue Jan 31, 2012 2:38 am

If your friend had his outgoing caller ID turned off his call would go to voicemail without ringing your phones although I would not expect his audio to be on your speaker.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

greened3
Posts: 38
Joined: Thu Aug 04, 2011 9:21 pm

Re: Call Went Directly to Voicemail

Post by greened3 » Tue Jan 31, 2012 12:38 pm

This appears to be an isolated incident. Took the suggestion to reboot the Telo and so far everything seems normal including calls from my friend.

jumpsuit
Posts: 1
Joined: Sat Apr 21, 2012 1:39 pm

Re: Call Went Directly to Voicemail

Post by jumpsuit » Sat Apr 21, 2012 1:48 pm

My experience with this problem was a need for a new land phone. After exhausting everything else, purchased a new panasonic phone and now everything works fine. Before, all calls went directly to voicemail and if a message was left it was never recorded. It was as though a call was never received.

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