Everyone is telling me my Voice is Breaking Up

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
niknak
Posts: 885
Joined: Tue Jan 27, 2009 7:53 pm
Location: Staten Island, NY

Re: Everyone is telling me my Voice is Breaking Up

Post by niknak » Sat May 09, 2009 4:16 am

whn wrote:should I put the OOMA behind the router?

It's worth a try to experiment and see if your call quality improves

murphy
Posts: 7208
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Everyone is telling me my Voice is Breaking Up

Post by murphy » Sat May 09, 2009 4:21 am

whn wrote:the fixing you talk about ,

is that an OOMA fix ?

or

an ISP come out to my residence and fix type of problem?
If the quality is still bad with the ooma disconnected, then it is not an ooma problem. It could be your ISP, your modem, your router, or the wiring within your house.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

whn
Posts: 383
Joined: Thu Jan 22, 2009 6:36 pm

Re: Everyone is telling me my Voice is Breaking Up

Post by whn » Sat May 09, 2009 4:37 am

TEST RESULTS taking the OOMA Out

Just

MODEM > ROUTER



VoIP test statistics
--------------------
Jitter: you --> server: 2.7 ms
Jitter: server --> you: 1.0 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 4.0

Speed test statistics
---------------------
Download speed: 5796336 bps
Upload speed: 487680 bps
Download quality of service: 95 %
Upload quality of service: 98 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 24 ms
Average download pause: 3 ms
Minimum round trip time to server: 18 ms
Average round trip time to server: 20 ms
Estimated download bandwidth: 34400000bps
Route concurrency: 5.9347835
Download TCP forced idle: 25 %
Maximum route speed: 29126664bps

niknak
Posts: 885
Joined: Tue Jan 27, 2009 7:53 pm
Location: Staten Island, NY

Re: Everyone is telling me my Voice is Breaking Up

Post by niknak » Sat May 09, 2009 4:40 am

Download quality of service: 95 %
Upload quality of service: 98 %
Well there is your improvement
Now attach the ooma to one of the router's ethernet ports and run the test again

whn
Posts: 383
Joined: Thu Jan 22, 2009 6:36 pm

Re: Everyone is telling me my Voice is Breaking Up

Post by whn » Sat May 09, 2009 4:48 am

niknak wrote:
Download quality of service: 95 %
Upload quality of service: 98 %
Well there is your improvement
Now attach the ooma to one of the router's ethernet ports and run the test again

ok will do, thanks for the advice along the way.

So is my OOMA hub faulty , why would it bring it way down like that.

posting results with OOMA behind the router in a sec as soon as I can get it to turn Blue.

niknak
Posts: 885
Joined: Tue Jan 27, 2009 7:53 pm
Location: Staten Island, NY

Re: Everyone is telling me my Voice is Breaking Up

Post by niknak » Sat May 09, 2009 4:57 am

I doubt the hub is faulty, as Murphy said it's more likely a settings problem within your network components - modem or router

whn
Posts: 383
Joined: Thu Jan 22, 2009 6:36 pm

Re: Everyone is telling me my Voice is Breaking Up

Post by whn » Sat May 09, 2009 8:13 am

NEW TEST

Ooma behind the Router

MODEM > ROUTER > OOMA



VoIP test statistics
--------------------
Jitter: you --> server: 5.1 ms
Jitter: server --> you: 4.8 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.8 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 3.7

Speed test statistics
---------------------
Download speed: 1702600 bps
Upload speed: 469784 bps
Download quality of service: 7 %
Upload quality of service: 89 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 2035 ms
Average download pause: 10 ms
Minimum round trip time to server: 22 ms
Average round trip time to server: 28 ms
Estimated download bandwidth: 8000000bps
Route concurrency: 4.698696
Download TCP forced idle: 0 %
Maximum route speed: 23830904bps

whn
Posts: 383
Joined: Thu Jan 22, 2009 6:36 pm

Re: Everyone is telling me my Voice is Breaking Up

Post by whn » Sat May 09, 2009 8:16 am

Here are all 3 tests



1. MODEM>OOMA>ROUTER

VoIP test statistics
--------------------
Jitter: you --> server: 6.8 ms
Jitter: server --> you: 2.2 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 3.9

Speed test statistics
---------------------
Download speed: 5825560 bps
Upload speed: 434624 bps
Download quality of service: 96 %
Upload quality of service: 56 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 15 ms
Average download pause: 3 ms
Minimum round trip time to server: 26 ms
Average round trip time to server: 32 ms
Estimated download bandwidth: 9600000bps
Route concurrency: 1.6479102
Download TCP forced idle: 0 %
Maximum route speed: 20164608bps


2. NO OOMA, just MODEM to ROUTER


Test Results


VoIP test statistics
--------------------
Jitter: you --> server: 2.7 ms
Jitter: server --> you: 1.0 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 4.0

Speed test statistics
---------------------
Download speed: 5796336 bps
Upload speed: 487680 bps
Download quality of service: 95 %
Upload quality of service: 98 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 24 ms
Average download pause: 3 ms
Minimum round trip time to server: 18 ms
Average round trip time to server: 20 ms
Estimated download bandwidth: 34400000bps
Route concurrency: 5.9347835
Download TCP forced idle: 25 %
Maximum route speed: 29126664bps



EDIT: Putting OOMA behind the Router




3.

Ooma behind the Router

MODEM > ROUTER > OOMA



VoIP test statistics
--------------------
Jitter: you --> server: 5.1 ms
Jitter: server --> you: 4.8 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.8 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 3.7

Speed test statistics
---------------------
Download speed: 1702600 bps
Upload speed: 469784 bps
Download quality of service: 7 %
Upload quality of service: 89 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 2035 ms
Average download pause: 10 ms
Minimum round trip time to server: 22 ms
Average round trip time to server: 28 ms
Estimated download bandwidth: 8000000bps
Route concurrency: 4.698696
Download TCP forced idle: 0 %
Maximum route speed: 23830904bps

whn
Posts: 383
Joined: Thu Jan 22, 2009 6:36 pm

Re: Everyone is telling me my Voice is Breaking Up

Post by whn » Sun May 10, 2009 1:45 am

any advice?

murphy
Posts: 7208
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Everyone is telling me my Voice is Breaking Up

Post by murphy » Sun May 10, 2009 4:27 am

whn wrote:any advice?
Describe your entire network in detail, something is not hooked up correctly.
Before you do that, log into the ooma hub and set both QOS values to 0. That disables QOS in the hub. Then rerun the tests.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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