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#93135 by jeeves
Mon Feb 20, 2012 7:41 am

I am a new (2 week) customer of Ooma. I live in Austin, TX and have family in Kerrville, TX. All of the family out there has FiveStar (aka West Central) cell phones. I cannot connect on calls to this FiveStar 830-459 area code and exchange. It rings a couple of times and goes silent. Any ideas? Something I'm doing wrong? I love Ooma, but if I can reach my family then this thing is going back... :(

#93137 by Leeway
Mon Feb 20, 2012 7:47 am
Jeeves, First of all welcome to Ooma and to the forum.

I do believe you need to make a call to Ooma support. It sounds like a routing problem and it has to be repaired by Ooma.

I had a similar problem and they fixed it, Ooma just needs to be aware of it.

#93141 by jeeves
Mon Feb 20, 2012 9:57 am
Thanks for your replies! (saw typos in my original post, looks like I need to slow down, sheesh!! grin...)

I used on the online chat support, they referred me Customer Support. Called them, they had me try a *98 then the 830-459 number, workaround. That worked so CS said it must be a routing issue of some sorts. CS said they would have it corrected within 24 hours... I'm impressed!! If this works then happy wife and happy life!!!


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