Quicksprj wrote:Not sure if it is a coincidence but got email advising vm upgrade. Attempted to upgrade but presented with blank screen after clicking on link. Got home later and telco doesn't work. It actually causes my router to stop working. I unplug the telo get the router working again so it has a green light on Internet. Go to plug in tell and nothing. Red blinking Oma symbol and 1 2 blue and lights on top blue. Tried another link found in forum or vm upgrade but when I select it it gives me a blank screen. Don't know whether it upgraded or not and still can't get tell to boot up and work.
Did you ever get the Ooma Telo working again?
Using the Modem-Ooma-Router setup, temporarily connect a network cable from the Ooma Telo Home port to the wired LAN port of a computer. Temporarily turn off Wi-Fi in the computer, if Wi-Fi is turned on in the computer. Reboot the computer. Type
http://172.27.35.1 in the computer browser window. The Ooma Setup pages should open. (If using Ooma Wireless Wi-Fi dongle adapter, the next step doesn't apply). Click on the Internet tab. Following Connection type: click on the down arrow and select Dynamic (DHCP). At the bottom of the page, click on Update Device. Remove power from the Modem, Router, and Ooma Telo. Repower the Modem. When the Modem is done booting, repower the Router. When the Router is done booting, repower the Ooma Telo.
If that doesn’t work:
Access Ooma Setup again and click on the Status tab.
Check to make sure that TO INTERNET port:................ shows..................... Connected: [ xxx.xxx.xxx.xxx ]
If you find that TO INTERNET port: shows Connected:, go down to OOMA Tunnel:. If Ooma Tunnel shown as not connected, you have to call Ooma Customer Support and tell them that your Ooma Tunnel doesn't show connected. Ooma can give your Ooma Profile a "kick Start" from their end.
Customer Support
Email:
support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
