New Ooma Voicemail Upgrade Ready

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lbmofo
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New Ooma Voicemail Upgrade Ready

Post by lbmofo » Fri Nov 18, 2011 11:01 am

When logging into my.ooma.com, you'll be greeted with the following message:

Ooma Voicemail 2.0 Upgrade

Get ready to move to Ooma Voicemail 2.0! In the next few months we're going to be upgrading all voicemail accounts to Ooma Voicemail 2.0. Here's the info you need for a smooth transition:

What's new in Ooma Voicemail 2.0?

Most improvements today are under the hood, but here are some of the benefits you'll see:

• Expanded server capacity for faster voicemail retrieval
• Optimized voice prompts for speedy message management
• Future access to new features and new My Ooma settings

What happens to my existing voicemail greetings and messages?

Any names or personal greetings you have recorded will automatically be transferred to the new voicemail system.

Your existing voicemail messages will be archived for access in My Ooma. You'll be able to play, manage and download your archived messages until January 31st, 2012.

How do I upgrade?

To upgrade to the new system immediately, click on the Upgrade me now! button below. After entering your voicemail PIN, we'll migrate your voicemail account to the new system. Afterwards, you'll be immediately ready to start receiving voicemails on the new system.

Want more info? Click here to check out the complete FAQ.


Upgrading "now" was instantaneous.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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thunderbird
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Re: New Ooma Voicemail Upgrade Ready

Post by thunderbird » Fri Nov 18, 2011 11:43 am

This notice hasn't reached me yet.

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lbmofo
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Re: New Ooma Voicemail Upgrade Ready

Post by lbmofo » Fri Nov 18, 2011 11:52 am

Try logging off my ooma and logging back in?
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: New Ooma Voicemail Upgrade Ready

Post by WayneDsr » Fri Nov 18, 2011 12:07 pm

I just logged into my account before I read this here and discovered it! Upgrade takes seconds.

Wayne
ooma customer since January 2009
ooma hardware: core (hub/scout) and Telo
Lifetime Premier Member

murphy
Posts: 7240
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: New Ooma Voicemail Upgrade Ready

Post by murphy » Fri Nov 18, 2011 12:10 pm

My Hub account had it.
My Telo account did not have it.

They have to phase it. If everyone tried to update at the same time it could crush the server(s).
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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lbmofo
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Re: New Ooma Voicemail Upgrade Ready

Post by lbmofo » Fri Nov 18, 2011 12:36 pm

murphy wrote:They have to phase it. If everyone tried to update at the same time it could crush the server(s).
Oops, I hope I didn't crash http://ca.ooma.com ;)
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: New Ooma Voicemail Upgrade Ready

Post by lbmofo » Fri Nov 18, 2011 2:29 pm

I suppose I found a bug in the migration process.

In the Voicemail forwarding/notifications preference, a couple of things were messed up.

I had 2 entries to email phone_number@mms.att.net with Audio file as attachment but after migration, the word "attachment" over-wrote first digit of phone_number and attachment option was over-written with "Text notification."
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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Bobby B
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Re: New Ooma Voicemail Upgrade Ready

Post by Bobby B » Fri Nov 18, 2011 5:27 pm

We'll check this one out.
lbmofo wrote:I suppose I found a bug in the migration process.

In the Voicemail forwarding/notifications preference, a couple of things were messed up.

I had 2 entries to email phone_number@mms.att.net with Audio file as attachment but after migration, the word "attachment" over-wrote first digit of phone_number and attachment option was over-written with "Text notification."
Bobby B

FreePhone
Posts: 131
Joined: Thu May 13, 2010 4:25 pm

Re: New Ooma Voicemail Upgrade Ready

Post by FreePhone » Mon Nov 21, 2011 6:30 pm

I'm still unclear what the upgrade does. Plus, I've learned from the past to always wait before upgrading software, until they can work out the bugs.

I also don't understand what this means, "Your existing voicemail messages will be archived for access in My Ooma. You'll be able to play, manage and download your archived messages until January 31st, 2012."

So after January 31st, 2012 my messages will be gone forever?

Bill D
Posts: 331
Joined: Mon Oct 26, 2009 6:06 am
Location: 2 Telos in FL & 1 in CA

Re: New Ooma Voicemail Upgrade Ready

Post by Bill D » Mon Nov 21, 2011 6:42 pm

I read this Voicemail Upgrade message and at the end, I clicked to read the "the complete FAQ" to see what it said and I was asked for the "Support Password".

I tried my normal Ooma password and it didn't work. I'm not sure I ever recall seeing an Ooma "Support Password".

Am I missing something here?

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