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#86012 by DTR
Thu Aug 18, 2011 8:18 am
The regional ABC stations said a blurb about on the evening news yesterday in my area.

Maybe Ooma will realize this is a HUGE PR problem for them, for sure it the news outlets are going to start telling the world.

Ooma may have serious problems on the managment side of things (they did go through 5 execs in 2010), and that will eventually effect our phone service and their livelyhood in the market place.
#86013 by 2spirit
Thu Aug 18, 2011 8:56 am
An outage is never good. And the channels of communication definitely need improvement. But I seem to remember that over the past few years, some major websites have gone down . . . (Amazon, Wikipedia, Facebook, Twitter, and GMail, i.e.) . . . some multiple times and some for extended periods. And as far as I know, all these are still prospering . . . even after the media attention these outages attracted. Ooma is a small company working with a miniscule budget in comparison to these others . . . doing their best to provide phone service at a great value to their customers. Let us hope that some lessons in the importance of communication were learned . . . but really, we need to try to keep this server downtime in perspective.
#86040 by EricJRW
Thu Aug 18, 2011 11:58 am
So while logical that ooma would use its own service for its corporate (and support) lines, maybe this in reality is not such a good idea. :o
#86063 by thecgmguy
Thu Aug 18, 2011 3:32 pm
I don't like outages but I can completely understand that they can happen. I'm OK with that as long as they are rare occurrences.

What bothers me is that, in this case, hours went by without any feedback from Ooma. I want fast and proactive notification so before I even start looking into things I can rest assured that they're working on it.

ooma_status on twitter is a step in the right direction but it's only as good as their willingness to provide quick updates.

-M
#86116 by EricJRW
Fri Aug 19, 2011 7:10 am

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