If you are experiencing the Robotic Voice problem, there is a fix in the works right now. The problem is on the Ooma side, not in your home. The fix is being tested right now and is expected to be released in a few days.jrb451 wrote:I too am experiencing similar problems with my Ooma. The wife said today that she experiences voice quality problems (on our end) in 9 to 9.5 calls out of 10. I checked the Internet speed and it's just fine. Please offer something that will help. Nothing I've tried so far works.
If you haven't, wouldn't hurt to check out this: viewtopic.php?f=4&t=11651&start=30#p82913jrb451 wrote:I too am experiencing similar problems with my Ooma. The wife said today that she experiences voice quality problems (on our end) in 9 to 9.5 calls out of 10. I checked the Internet speed and it's just fine. Please offer something that will help. Nothing I've tried so far works.
I sure hope your right and the fix is coming in the next few days. I haven't had but two weeks of decent service during my almost one and half months of elapsed trial period.
I'm close to throwing in the towel...... Can't even use Ooma to any degree, nor rely on it as a actual working communication device. But my Telo and it's handset sure looks good sitting there!! I dust it often!!!
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Hardware: Core Telo w/ HD2 Handset;2 ooma Hubs
Lifetime Premier Subscription
iPhone 7 Plus w/Ooma Mobile App
Internet: AT&T U-Verse 50Mbps
I have my Ooma Telo connected after my Router and use Upload and Download speed set to 7000 kbps. I have never experienced the Robotic Inbound Sounds.
I wonder if the Robotic Inbound Sounds have a relationship with higher bandwidths.
Since Ooma seems to be having difficulty finding the “Sweet Spot” for their firmware corrections for the Robotic Inbound Sounds, try the following:
There are two things that may be worth trying.
One would be to set your Ooma Setup Quality of Service Download Speed to double the measured download speed as measured with http://www.speedtest.net/. This setting should make sure that there is no bandwidth restriction?
If that doesn't work, try setting the Ooma Setup Quality of Service Download Speed to 385 kbps. That speed is what Ooma says is the Minimum required for the download speed.
If the Inbound voice sounds garbled, but not robotic, increase the Download Speed by 5 kbps, and test again, etc.
If the Inbound voice sounds Robotic, decrease the Download Speed by 5 kbps, and test again, etc.
These settings may slightly restrict the download speed, helping to keep packets in order?
Please report your findings.