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#8386 by ncrego
Fri Apr 24, 2009 5:30 pm
I just set up my Ooma, and the Hub works perfectly. However, the scout is a different story. I plug it directly into the back of the hub using the wall jack on both the hub and scout, the light turns blue. However, when I pick up the phone attached to the scout, I can very faintly hear the dialtone but it is garbled. I've tried 3 different cords, and 2 different phones all with the same result. I even tried plugging it in to a jack upstairs and got the same thing.

Any ideas?
#8388 by ncrego
Fri Apr 24, 2009 5:53 pm
No, it's not plugged into the wall at all, no splitters, no nothing. The phone is plugged into the phone port on the hub, the scout is plugged from the wall port on the scout to the wall on the hub, and another phone is in the phone port on the scout. It is faint and garbled even when I just hit the button on the scout to listen to voicemail. I'm thinking that I have a defective scout.
#8389 by WayneDsr
Fri Apr 24, 2009 6:00 pm
Other than a bad cable between the 2 units, it sounds to me like you may have a bad scout.

One last thing (from me anyway). With the Scout connected, turn both units off. Wait about 2 minutes and turn on the hub, let it boot up and then turn on the scout.

Also, are you using wireless phones? You may want to try the scout with a regular phone.

#8391 by ncrego
Fri Apr 24, 2009 6:13 pm
I'm thinking bad scout as well. I've tried a few different cables, and the phone on the scout is a simple corded one that I keep as a backup. Anyways, it's before the phone, the scout has the same sound to it when I just press the button to listen to voice mail. I did try to reboot them with the same results. Thanks for the help, though.

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