Do we have a real 911?

Got something else to discuss that is not covered by the previous forums? Post it here!
Post Reply
grace98
Posts: 15
Joined: Sun May 22, 2011 4:27 am

Do we have a real 911?

Post by grace98 » Wed May 25, 2011 1:09 pm

I have an Oma telo. Do I have a real 911 service or it is a E911.
How safe is the 911 service that we have?. :!:

Thanks
Grace98

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Do we have a real 911?

Post by lbmofo » Wed May 25, 2011 1:23 pm

Ooma provides E911. As real as it gets.

https://ooma.custhelp.com/app/answers/detail/a_id/169/
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

Ely
Posts: 85
Joined: Mon Apr 04, 2011 7:28 pm
Location: Miami
Contact:

Re: Do we have a real 911?

Post by Ely » Wed May 25, 2011 2:57 pm

Yeap, as real as it gets, just BE SURE that you have the EXACT and CORRECT home address on your Ooma account.
System: Ooma Telo
Mbps: 68 Down / 12 Up
PING TIME: 5Ms
Modem>Router>Telo
===========================
Eli Linares @
http://www.realact.net
===========================

murphy
Posts: 7251
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Do we have a real 911?

Post by murphy » Wed May 25, 2011 3:16 pm

Ely wrote:Yeap, as real as it gets, just BE SURE that you have the EXACT and CORRECT home address on your Ooma account.
If you aren't sure of your correct exact address, go to the usps web site zip code look up page and enter it. They will put it in standard format if it is not right.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Do we have a real 911?

Post by lbmofo » Wed May 25, 2011 3:24 pm

murphy wrote:
Ely wrote:Yeap, as real as it gets, just BE SURE that you have the EXACT and CORRECT home address on your Ooma account.
If you aren't sure of your correct exact address, go to the usps web site zip code look up page and enter it. They will put it in standard format if it is not right.
Thanks Murphy, this page can come in very handy for a lot of folks: http://zip4.usps.com/zip4/welcome.jsp
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

grace98
Posts: 15
Joined: Sun May 22, 2011 4:27 am

Re: Do we have a real 911?

Post by grace98 » Wed May 25, 2011 3:33 pm

Thanks for your answers.

Could anybody comment on the level of safetiness of having access to an E911 instead of a 911 service access?
Thanks,
Grace98

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Do we have a real 911?

Post by lbmofo » Wed May 25, 2011 3:59 pm

Outside of needing power and internet being up (unlike traditional landline with wired phones), Ooma's E911 is as good as traditional landline 911 unless you live in the sticks. Even if you live in the sticks (the PSAP or dispatcher may see your phone number but will not see your service address when you dial 911), I think you are in the same boat with traditional landline.

A bit more info:
http://www.tmcnet.com/voip/0705/special ... -means.htm
http://en.wikipedia.org/wiki/Enhanced_9 ... hanced_911
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

User avatar
ajw522
Posts: 247
Joined: Sun Oct 04, 2009 11:52 am
Location: Irvine, CA

Re: Do we have a real 911?

Post by ajw522 » Wed May 25, 2011 8:49 pm

I actually had a problem with my 911 service at the beginning that required Ooma's assistance to be corrected. My address does not contain a suffix (Drive, Street, etc.), but MyOoma forces you to enter a suffix. Thinking it would not make a different, I put a suffix of drive. However, my city didn't recognize that address as an address within its 911 boundaries, so I was always directed to the national 911 backup center whenever I tested my 911 service. Make sure your address is correct and make TEST calls to 911 (call the non-emergency line of your police station, ask for dispatch, and let them know you'd like to make a test call to test your new VoIP phone service).

Alex
Customer since August 2009
Hardware: Core Telo w/ HD2 Handset;2 ooma Hubs
Lifetime Premier Subscription
iPhone 7 Plus w/Ooma Mobile App
Internet: AT&T U-Verse 50Mbps

murphy
Posts: 7251
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Do we have a real 911?

Post by murphy » Thu May 26, 2011 2:55 am

Depending on where you live you may have a centralized 911 center that handles calls for multiple police departments. In Montgomery county PA there is a central 911 center that handles calls for every township in the county. In that environment you should call the non-emergency number for the center to make arrangements to test 911.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

Post Reply