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#80751 by StevesWeb
Thu May 05, 2011 7:14 am
My Ooma Telo, also purchased recently from Amazon, does not have a wall jack.

Clearly this is an "improvement" in the form of cost reduction. Or maybe it is an upgrade? Wait, it's a new feature!

I was deeply puzzled by the documentation involving porting procedures, but since I am porting from Vonage (in progress) and I already have my Vonage account forwarded to my Ooma temporary number, it is a moot issue for me.

It might be a wise move to update the product documentation to reflect this new "feature".

As a former tech writer myself I can suggest starting by highlighting the references to the Wall jack and then using the famous cut function so loved by tech writers everywhere. On a Mac it's Command-X and on Winders it's Control-X.
#80754 by nn5i
Thu May 05, 2011 8:12 am
Clearly a part of the intent must be to reduce the manufacturing cost of the Telo -- to cheapen it a little.

As an engineer, I can't disapprove. As a Telo customer, I don't disapprove either. I'm one of many who always thought the landline integration feature was basically useless; probably I also said so; can't remember! But many have said that landline integration causes problems and ought to be eliminated.

Besides, I have seen several threads here from people seeking help, when their trouble was caused by using the WALL connector when they should have used the PHONE connector; usually when attempting to connect their house's telephone wiring to the Telo. Eliminating the WALL connector will make using the product less confusing for many people whose skills are in other areas.

Of course they should have changed the documentation, and maybe renamed the box slightly, say "Telo II" or something. Not doing so was a slip-up.
#80761 by southsound
Thu May 05, 2011 9:12 am

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