Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#80253 by JGoble
Mon Apr 25, 2011 3:08 pm
I recently subscribed to the Premier service and, as a result, I was able to pick a second line phone number. I want to change that number. How do I do that? Can I do that?
#80254 by Bobby B
Mon Apr 25, 2011 3:11 pm
You need to call into support to remove a 2nd number - there's no way to do it on My Ooma.
#80256 by JGoble
Mon Apr 25, 2011 3:16 pm
Thanks. I emailed support but they didn't respond. Thanks for the quick reply. Seems like there should be an easier process. Now I know why people are frustrated with the process.
#80261 by Bobby B
Mon Apr 25, 2011 4:03 pm
We don't allow customers to remove phone numbers online because there are costs associated with provisioning the caller-ID with a phone number. So if you really want to remove a number, you need to call into support.

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