Call forward with Ooma basic possible?

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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tkc9789
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Joined: Sat Apr 16, 2011 2:40 pm

Call forward with Ooma basic possible?

Post by tkc9789 » Sun Apr 17, 2011 11:49 am

I must say this forum rocks! All my silly questions have been answered in no time. Thank you!
I have yet another newbie question. If I opt out of Premier, there's apparently no call forwarding with basic. Is there any way of forwarding incoming calls if I lost Internet service or the Ooma Telo is down?

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lbmofo
Posts: 9337
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Location: Greater Seattle
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Re: Call forward with Ooma basic possible?

Post by lbmofo » Sun Apr 17, 2011 11:59 am

Call forwarding and multi-ring are Premier features.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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Angelo921
Posts: 6
Joined: Mon Apr 18, 2011 2:28 pm

Re: Call forward with Ooma basic possible?

Post by Angelo921 » Tue Apr 19, 2011 1:53 pm

Is the option to receive an email alert message with the VM attached premier also?

murphy
Posts: 7249
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Call forward with Ooma basic possible?

Post by murphy » Tue Apr 19, 2011 1:57 pm

Angelo921 wrote:Is the option to receive an email alert message with the VM attached premier also?
Yes.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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lbmofo
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Re: Call forward with Ooma basic possible?

Post by lbmofo » Tue Apr 19, 2011 2:01 pm

Angelo921,

This may help. There are 2 types of base services: Core and Basic.

Core base service/free service for those that originally activated with Core hardware. Otherwise, Basic base service/free service.
lbmofo wrote:Feature Comparison between Ooma Premier and Basic:
http://ooma.custhelp.com/app/answers/detail/a_id/90

Feature Comparison between Ooma Premier and Core:
http://ooma.custhelp.com/app/answers/detail/a_id/91

In this post, you'll see Ooma Core hardware:
Ooma Hub vs. Ooma Telo: viewtopic.php?t=9245#p64442
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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Angelo921
Posts: 6
Joined: Mon Apr 18, 2011 2:28 pm

Re: Call forward with Ooma basic possible?

Post by Angelo921 » Tue Apr 19, 2011 2:14 pm

How do I know if I will have the core or the basic once my 3 month premier trial ends? I bought the unit at best buy store and activated at home (porting my LAN line number). I'm using my own handsets. Would I have core or basic? Vm notifications are included according to the core chart.

Thx
Angelo

lbmofo wrote:Angelo921,

This may help. There are 2 types of base services: Core and Basic.

Core base service/free service for those that originally activated with Core hardware. Otherwise, Basic base service/free service.
lbmofo wrote:Feature Comparison between Ooma Premier and Basic:
http://ooma.custhelp.com/app/answers/detail/a_id/90

Feature Comparison between Ooma Premier and Core:
http://ooma.custhelp.com/app/answers/detail/a_id/91

In this post, you'll see Ooma Core hardware:
Ooma Hub vs. Ooma Telo: viewtopic.php?t=9245#p64442

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Call forward with Ooma basic possible?

Post by lbmofo » Tue Apr 19, 2011 2:22 pm

Unless you activated with the "Core" hardware pictured in this post:

Ooma Hub vs. Ooma Telo: viewtopic.php?t=9245#p64442

Your base service would be Basic.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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