Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#7962 by nrk
Sat Apr 18, 2009 7:58 pm
I just got my Ooma 2 days ago and I am still trying to understand how the service works. I use it along with a land line (POTS) and my internet is via cable modem.

How do you confirm that long distance is going through Ooma instead of the land line (before getting the bill?)

When I logon to the Ooma lounge website and check my call logs, all my calls (both local and Long distance) show for the land line number only. That is very confusing and not clear.

Does Ooma log all out bound calls to the land line number and use the Ooma number as a virtual number?

Also, what number does the receiving person see as the caller id for long distance calls?

#7972 by thively
Sun Apr 19, 2009 12:22 am
If you log in to the Ooma lounge and see the number you dialed in the call log, I believe this means it was definitely placed over Ooma.
If it doesn't show, then it would be because it went over POTS.

However, the Ooma connect tone is certainly an indicator (assuming you didn't shut it off.)

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