unable to place calls to cell phones

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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amibelle
Posts: 3
Joined: Tue Jul 20, 2010 3:52 am

unable to place calls to cell phones

Post by amibelle » Wed Mar 23, 2011 4:31 pm

Hello,

My telo had been working fine for several months, but now I can't complete any calls to cell phones. Or at least the 4 different ones I've tried in the past week. I get, 'Sorry, but your call cannot be completed.'

Any ideas out there?

Thanks,

Amy

amibelle
Posts: 3
Joined: Tue Jul 20, 2010 3:52 am

Re: unable to place calls to cell phones

Post by amibelle » Fri Mar 25, 2011 1:46 pm

A follow up, in case this information is useful to anyone... customer care said I should try waiting on the line past the error message to see what happens and to my surprise, after the error message telling me the call cannot be completed, the call WAS completed! Ooma support said it's an unnecessary error message from AT&T's side.

Ooma comes through after all!

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: unable to place calls to cell phones

Post by thunderbird » Fri Mar 25, 2011 1:54 pm

amibelle:
Thanks for the info, it's one to remember.

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EA PA
Posts: 576
Joined: Sat Jan 22, 2011 11:19 am

Re: unable to place calls to cell phones

Post by EA PA » Fri Mar 25, 2011 3:10 pm

Huh!? me too - Ive had this happen and hung up. Thanks!
Customer Since: 12/2010
Telecom Equipment: 1 Telo, 1 Handset, (4) Dect 6 Uniden DECT1580-4WXTPT
IN THE MONEY: 09/2011
Poor Legacy Carrier: Frontier

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: unable to place calls to cell phones

Post by lbmofo » Fri Mar 25, 2011 4:48 pm

Why the error msg though?
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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amibelle
Posts: 3
Joined: Tue Jul 20, 2010 3:52 am

Re: unable to place calls to cell phones

Post by amibelle » Sun Mar 27, 2011 10:30 am

lbmofo: good question, it would be interesting to know what's not being recognized on AT&T's end.

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