Can't retrieve voice mails from web page or mobile

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Morac
Posts: 212
Joined: Sat Feb 05, 2011 12:03 pm

Can't retrieve voice mails from web page or mobile

Post by Morac » Sat Feb 05, 2011 1:08 pm

I just got an Ooma Telo and while I can retrieve voice mail messages from the ooma itself and I can get emails sent to me with messages in them, I can't play messages off the web site: either on my computer or via my iPhone.

On my computer, I get a "Service temporarily unavailable. Please try again." when trying to play voice mail messages. If I try to download them I get a "We're sorry, there was a problem processing the page." error page. On my iPhone if I try to play a voice mail message, I get a blank page.

Any idea what's going on here?

murphy
Posts: 7240
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Can't retrieve voice mails from web page or mobile

Post by murphy » Sat Feb 05, 2011 1:13 pm

Do you have Flash installed on your computer?
It won't work without it.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

Morac
Posts: 212
Joined: Sat Feb 05, 2011 12:03 pm

Re: Can't retrieve voice mails from web page or mobile

Post by Morac » Sat Feb 05, 2011 1:19 pm

murphy wrote:Do you have Flash installed on your computer?
It won't work without it.
Yes I do. So far I've tried it in Firefox, Internet Explorer and on my iPhone. It doesn't work in any of them.
I can see my voice mails (caller and time) and can mark them as read or new, but I can't play or download them.
Last edited by Morac on Sat Feb 05, 2011 1:24 pm, edited 1 time in total.

H8245
Posts: 4
Joined: Sat Feb 05, 2011 1:00 pm

Re: Can't retrieve voice mails from web page or mobile

Post by H8245 » Sat Feb 05, 2011 1:24 pm

Same issue. Site indicates service is temporarily unavailable after attempting to play message.

murphy
Posts: 7240
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Can't retrieve voice mails from web page or mobile

Post by murphy » Sat Feb 05, 2011 1:36 pm

I can play voice mails using Firefox.
During your configuration of your account did you use any special characters (anything other than letters and numbers)?
They are known to cause problems with the web site.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

Morac
Posts: 212
Joined: Sat Feb 05, 2011 12:03 pm

Re: Can't retrieve voice mails from web page or mobile

Post by Morac » Sat Feb 05, 2011 1:41 pm

murphy wrote:I can play voice mails using Firefox.
During your configuration of your account did you use any special characters (anything other than letters and numbers)?
They are known to cause problems with the web site.
I'm assuming you meant in my password. Yes I did, but I can log in fine, I just can retrieve voice mail messages.

Edit: I tried changing my password to remove the special characters and it made no difference. Now I'm noticing voice mails have gone missing. They don't show up in the voice mail screen, but they do on the dash board.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Can't retrieve voice mails from web page or mobile

Post by thunderbird » Sat Feb 05, 2011 2:03 pm

Morac:

Call:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

Morac
Posts: 212
Joined: Sat Feb 05, 2011 12:03 pm

Re: Can't retrieve voice mails from web page or mobile

Post by Morac » Sat Feb 05, 2011 2:09 pm

I called up support and he reproduced the problem on his end and opened up a trouble ticket. I'm not sure how long it will take to get fixed though.

Morac
Posts: 212
Joined: Sat Feb 05, 2011 12:03 pm

Re: Can't retrieve voice mails from web page or mobile

Post by Morac » Mon Feb 07, 2011 11:33 am

Still seeing this problem today. According to my call log "Ooma CS" called, but didn't leave a message, not that I could get it anyway since I'm not home.

Morac
Posts: 212
Joined: Sat Feb 05, 2011 12:03 pm

Re: Can't retrieve voice mails from web page or mobile

Post by Morac » Mon Feb 07, 2011 3:06 pm

I called back support and the person said that the ticket was closed as working. He reproduced the problem though so the ticket was reopened.

Is this normal?

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