ooma Mobile iPhone Installation and Failure

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irnaggie
Posts: 22
Joined: Fri Apr 02, 2010 7:35 pm

Re: ooma Mobile iPhone Installation and Failure

Post by irnaggie » Fri Jan 07, 2011 2:06 pm

ntoy : i have the crash logs zipped up and ready to deliver, but don't see how to add an attachment via the forum email service. what email address should i use to get them to you?

scoutconner : good thinking, but my phone's not jailbroken. i just don't have the stomach for it :-).

ntoy

Re: ooma Mobile iPhone Installation and Failure

Post by ntoy » Fri Jan 07, 2011 2:11 pm

irnaggie wrote:ntoy : i have the crash logs zipped up and ready to deliver, but don't see how to add an attachment via the forum email service. what email address should i use to get them to you?

scoutconner : good thinking, but my phone's not jailbroken. i just don't have the stomach for it :-).


irnaggie - Sorry about that. Send me a personal message & I will reply back to you. Thanks!

dbredbeck
Posts: 1
Joined: Sat Jan 08, 2011 11:12 am

Re: ooma Mobile iPhone Installation and Failure

Post by dbredbeck » Sat Jan 08, 2011 11:17 am

I am having the same issue with a non- jailbroken 3G phone. When I reinstalled from iTunes, the phone had a blue welcome pop up then an application crash.

I think it is an application issue. How can I go get back to the working v2?

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ajw522
Posts: 247
Joined: Sun Oct 04, 2009 11:52 am
Location: Irvine, CA

Re: ooma Mobile iPhone Installation and Failure

Post by ajw522 » Sat Jan 08, 2011 2:36 pm

I just upgraded to v3 as well and it crashes right after reaching the Initialization screen...using iPhone 4 on iOS 4.1
Customer since August 2009
Hardware: Core Telo w/ HD2 Handset;2 ooma Hubs
Lifetime Premier Subscription
iPhone 7 Plus w/Ooma Mobile App
Internet: AT&T U-Verse 50Mbps

bcantana
Posts: 4
Joined: Tue Jun 29, 2010 11:07 am

Re: ooma Mobile iPhone Installation and Failure

Post by bcantana » Sun Jan 09, 2011 4:30 am

I have the same issue. IPhone 3GS, 4.2 iOS. OOMA app worked perfectly before new version, after new version it crashes on startup. GET THIS FIXED OOMA!

Fortunately I did not upgrade the app on my wife's IPhone so we at least have one working app to use.

PetalumaRealtor
Posts: 26
Joined: Mon Jan 04, 2010 4:08 pm

Re: ooma Mobile iPhone Installation and Failure

Post by PetalumaRealtor » Sun Jan 09, 2011 10:10 am

After reading this thread, I checked my iphone4 in which the ooma app updated a couple of days ago. It would not load. It begins to load and within a second it goes away. The update is faulty. :(

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ajw522
Posts: 247
Joined: Sun Oct 04, 2009 11:52 am
Location: Irvine, CA

Re: ooma Mobile iPhone Installation and Failure

Post by ajw522 » Mon Jan 10, 2011 12:49 am

Ooma needs to patch this fast. There are lots of angry reviewers on the app store giving the Ooma app terrible reviews.
Customer since August 2009
Hardware: Core Telo w/ HD2 Handset;2 ooma Hubs
Lifetime Premier Subscription
iPhone 7 Plus w/Ooma Mobile App
Internet: AT&T U-Verse 50Mbps

dlong
Posts: 100
Joined: Fri Feb 27, 2009 12:52 pm
Location: Sometime a while back, a caveman used it

Re: ooma Mobile iPhone Installation and Failure

Post by dlong » Mon Jan 10, 2011 11:58 am

Wierd because the ooma mobile app works just fine here with not one single crash. The mobile app updated 3.0 via the app store itself. I hope ooma gets this resolved. And can't wait to see ooma implement the mobile app 'receive calls'.

ntoy

Re: ooma Mobile iPhone Installation and Failure

Post by ntoy » Mon Jan 10, 2011 12:04 pm

Hello,

I appreciate the crashlogs that were sent to us. Our developers were able to identify the issue & are working aggressively on a fix. I'll keep you posted.

Thanks for your patience!

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ajw522
Posts: 247
Joined: Sun Oct 04, 2009 11:52 am
Location: Irvine, CA

Re: ooma Mobile iPhone Installation and Failure

Post by ajw522 » Tue Jan 11, 2011 9:07 pm

dlong wrote:Wierd because the ooma mobile app works just fine here with not one single crash. The mobile app updated 3.0 via the app store itself. I hope ooma gets this resolved. And can't wait to see ooma implement the mobile app 'receive calls'.
I can't wait for that either! It would be SO convenient to be able to receive calls! Soon please Ooma :)
Customer since August 2009
Hardware: Core Telo w/ HD2 Handset;2 ooma Hubs
Lifetime Premier Subscription
iPhone 7 Plus w/Ooma Mobile App
Internet: AT&T U-Verse 50Mbps

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