Were your symptoms the same as mine? I've heard the other party fine, but they reported decreasing volume, noise and having difficulty hearing me after several minutes of conversation. "Hang up and call back" solved the problem each time.MikeY wrote:This started happening to me TODAY as well, intermittently
No, the other party can't hear me but I can hear them as soon as they answer the call. It actually seems to start happening most often after attempting to make an international call (which doesn't go through).Were your symptoms the same as mine? I've heard the other party fine, but they reported decreasing volume, noise and having difficulty hearing me after several minutes of conversation. "Hang up and call back" solved the problem each time.
It may or may not, grey routing does not adversely affect everyone the same way or it would not exist at all if it was unusable for everyone every time and the routing can change from call to call. It's just more of a crap shoot depending on who you call. If everyone you call is using Ooma, it won't affect you at all since it is sip to sip and not being routed outside the network which also is in line with the algorithms in the devices that choose the cheapest route of the day as explained by the late Rich B in a business journal interview where he laid out how it works. Obviously sip to sip within Ooma's network is not only the cheapest route but should be of excellent quality.lbmofo wrote:Davesworld, fortunately (or unfortunately, depending on what perspective) your "grey route" contention doesn't explain the excellent service all my friends/family are experiencing; Telo & Hub alike.
They are mostly in Seattle area but some in California. As with anyone, they call other landlines, VoIP, and cell phones all the time; they are experiencing excellent quality. Like I said, Hub and Telo alike.
They quit landline, Comcast, Vonage, iTalkBB, and other VoIP services to come to Ooma and have no complaints with Ooma's voice quality. Most of these guys, I either set them up personally or walked them through the setup over the phone. Hence, I'd hear about any issues firsthand. I had 1 such reported issue that turned out to be an aging modem going belly up.
Excuse me for being blunt here but when reading about these "dirt cheap" vs "premium" routing involved in VoIP, it reminds me of folks who'd spend upwards of $100 for a 6' HDMI cable not knowing a $4 monoprice HDMI cable would perform just as well.
Without Ooma reporting all details of their problems to us we can't tell for sure, but I suspect this is an Ooma partner/carrier/or gateway problem localized in certain calling areas. This would also explain why some users do not experience the problem.lc96 wrote:I am suddenly getting this problem. After a few minutes, the other party cannot hear me.
This problem magically went away for me as quickly as it appeared. Reporting it to Ooma with the time and number info should help them focus on and debug such problems.
My echo test delay has also settled down to 450 ms after jumping much higher (700 ms) for while. Ooma's Ntoy commented that that was a carrier problem.
I've had 3 Hubs for well over a year now. Overall, I'm a happy customer even though Ooma has had a few hiccups and my hat's off to them for their accomplishments in this highly competitive niche during 2010 and I'm looking forward to their continued progress in 2011.