Hello,vidan wrote:You are correct, I did not cover exceptions. As long as the account isn't cancelled, you'll retain the account services even on transferring units. These exceptions require a call to our support folks. Note: warranties on the hardware would not be covered from third party purchases.
What do you mean by third party what is first and second thanks
If you purchase Ooma products from an unauthorized retailer(3rd party), we cannot honor the warranty on that device. For example, a purchase from eBay.