Need extra help installing your Ooma Hub or Telo system? Let us know.
#71363 by Bosco
Wed Dec 22, 2010 5:21 am
I bought my Ooma 12-10-10 and after signing up, was given a port date of 12-21-10. I was confirmed as being ported 12-21-10 by Ooma. My internet has not worked since I woke up on 12-21-10. I have my internet plugged into my new dry DSL. I called ATT and they said "it's probably because you have not completed the port of your old account". It still is not working today. Should I call and cancel my old account with ATT to see if the new dry loop account will make my dsl work? I love my Ooma but if I knew it would be this hard to get started I would have left it alone. Please help...
#71364 by Leeway
Wed Dec 22, 2010 5:48 am
Have you rebooted EVERYTHING? A reboot of all connections is the first place to begin.

You do not need to call to cancel your old account. It will happen automatically

Donna
#71365 by Bosco
Wed Dec 22, 2010 6:02 am
I have rebooted my dsl several hundred times. I have not reconnected my Ooma since I need dsl to work 1st.
#71372 by ntoy
Wed Dec 22, 2010 8:28 am
Hello,

Yes, your number port completed yesterday.Your internet connection is working? I do not show any current logs What lights do you see on your telo? How do you have Ooma configured?-Ex:Modem>Ooma>Router? Any link lights on the "To Internet" port on the telo?
#71377 by Bosco
Wed Dec 22, 2010 9:25 am
I guess my internet connection is not working. Here is my setup. Phone company came out monday and told me to disconnect the 2 wires that were on my old line and move them down to the connection to the new line. That would make all my phone jacks in the house essentially dsl jacks (should I run only 1 dsl line directly from the outside box to the modem?). I do not have my Telo connected right now because my internet is not working, my ATT 2 wire modem is flashing red for internet connection. Before porting my number I had my modem connected to the wall with the dsl filters,the Telo connected to the back of my 2 wire modem, and from the wall port of Telo to the dsl filter in the wall and it worked fine. Should I still use the dsl filters? Thanks.
#71398 by Bosco
Wed Dec 22, 2010 12:06 pm
Can you tell us more what AT&T did? Did they connect Line 2 to DSL at the NIB?

What I call line 1 was my orig home/dsl line & I was told to disconnect the 2 wires(coming from the street) from that connection in the box and move it down in the box to a new connection that he labeled the new number (what you call line 2?)

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