First - dropped call. My service is less than 45 days old. Last week I received my first dropped call. No apparent reason; simply a dropped call in the middle of a conversation. This is the major reason I left Vonage. My Telo modem is between my cable modem and my router ... which was supposed to reduce the chance of this occurring. Dont know what to do about this at the moment but if it continues... I'll have a problem.
Second - Ooma's connection to at least one major retailer can't be read properly by that inhouse phone system... which makes me wonder just how many other phones I'll soon discover I can't connect with. Here's the incident:
I called a Home Depot (HD) store in Wadsworth Ohio this morning; 330-336-7257. The recording was recognized as an in-house HD recording but it's message was strange. It told me the number was no longer valid but gave no options. Since I got the number from a net directory searching for tool rentals, I picked another location; Medina 330-721-7886. Same response. I tried a third; Montrose. This time I got a person. The Wadsworth number was verified as being correct. I asked the salesman if he'd be kind enough to try that number while I waited. He confirmed he had no problem reaching it. I tried again. Same problem. I picked up my land line (which I was planning on dropping next month) and dialed Wadsworth. Connected!
I suspect there's something in the Ooma signal that can't activate certain Home Depot numbers. If anyone has had similar experience or has a solution, please let me hear from you.
You can call Ooma CS to open a ticket to investigate where the problem lies.
Not sure if this is an Ooma routing problem though because whoever delivering the message knows the number is supposed to be Home Depot's. Maybe the problem is with Teleport/AT&T.
For the voice quality/dropped call issue, check out: viewtopic.php?t=10023
This method also allows you to attach a document.
Premier Service (I was not expecting to do this, but I love the Premier features)
Panasonic KX-TG4024 (w/ 4 handsets)
Customer since November 2010
Internet access: FiOS 15/5