Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#71004 by EricJRW
Fri Dec 17, 2010 6:59 am
#71030 by ntoy
Fri Dec 17, 2010 12:20 pm
Hello,

Update:

Our sincere apologies for the problems with the weekend upgrade. It did provide us with valuable data.
A new upgrade of our backend servers completed as of 08:40am pst.
Please continue to post & provide us with feedback.
More details are to follow.

Again we are very sorry for the delay in getting this change deployed.

Thanks!
#71031 by utahsnow
Fri Dec 17, 2010 12:46 pm
Well, this seems to have improved, but maybe not entirely fixed, my issues. I had my caller, who has been unable to call me for 3 weeks, try to call me. She said the first time she tried, it didn't go through, but the second time she tried, it did ring through to my phone and I was able to answer it. Her first attempt didn't go to my Ooma voicemail and doesn't show up in my Ooma call log, so I don't know for sure what happened with that call and maybe it was unrelated.
#71054 by bonflizubi
Fri Dec 17, 2010 5:48 pm
I'm having a different variation on this problem, so I don't know whether it is an ooma issue or at my cell carrier.

I have multi-ring turned on so it rings the house ooma number as well as my cell phone.

I don't use the ooma voicemail, and have set it to 59 seconds so that my cell phone voicemail will pickup as necessary.

So here is the issue:

-When my cellphone is on, everything seems to be working correctly.

-When the cellphone is off, it rings both numbers, but is immediately picked up by the cellphone's voicemail and I don't get a chance to answer the ooma number.

FYI it is normal for my phone to ring only once and then hit voicemail when the cellphone number is dialed and the phone is off or out of range.

Do I need to contact sprint to get that changed? or is this an ooma issue? (I'm leaning sprint, but you never know.

THanks!
#71074 by EricJRW
Sat Dec 18, 2010 8:02 am
Not sure if this is what you want, but I did read that with a call to customer service they can disable ooma voice mail. I think the user should be able to do this, but a call to support would mean the only voicemail active is your cellphone's.

PS. Forum seem very slow today and I was not able to read the post at the above link.
#71207 by ShinKen
Sun Dec 19, 2010 3:25 pm
Now one number is getting through without any problems, however there is still one number that I am aware of that is still going straight into voicemail. Happened at 3:19PM and 6:44PM on 12/18. This is very frustrating :x

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