Some incoming calls go straight to voicemail

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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krawfo
Posts: 22
Joined: Tue Sep 15, 2009 2:00 am

Re: Some incoming calls go straight to voicemail

Post by krawfo » Wed Nov 17, 2010 9:12 am

Add me to the growing list. Had been a sporatic problem until today when all calls ring once and then go to voicemail. Something's got to happen !!! :(

ooma_try
Posts: 16
Joined: Thu Mar 12, 2009 5:26 am

Re: Some incoming calls go straight to voicemail

Post by ooma_try » Wed Nov 17, 2010 12:09 pm

I'm yet another Premier customer having this problem. Intermittently calls go to voice mail after a single ring. I do see the caller ID. I just someone call me 4 times in a row, twice with the problem, twice without; however, one of the *good* calls had serious voice echoing issues...

tjnamtiw
Posts: 83
Joined: Wed Feb 18, 2009 7:19 pm

Re: Some incoming calls go straight to voicemail

Post by tjnamtiw » Wed Nov 17, 2010 4:03 pm

Judging from all the complaints and VERY unhappy customers, I sure hope ooMa wakes up and lets people know what's going on and, at least, tell us what they are TRYING to do!!!! No information or even feedback of any kind really, really ticks people off and makes them believe that the supplier no longer cares........ I hope that's not the case.

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Some incoming calls go straight to voicemail

Post by lbmofo » Wed Nov 17, 2010 4:18 pm

I have a Hub and I've experienced this only once, as far as I know, so this is not a system wide issue.
Bobby B wrote:This likely is bug 9729 which was recently filed. If you have the call go straight to voicemail immediately or after one or two rings (assuming you have DND off and your voicemail pick-time is a high number). UPDATE 11/14: Thanks for everyone who has sent me examples - we believe we know the source of the problem and we're actively working on a fix.
Bobby B wrote:Thanks for the examples - we're taking a look at some of these now.
ntoy wrote:Hello,

I'm not sure if you intended to use your phone number as your forum id. You can send me a personal message on what userid you would like it changed to. I'm aware you mention this issue intermittently, but it would be best to also include some examples : caller's phone number, date, time, & symptom heard.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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ShinKen
Posts: 12
Joined: Mon Jun 21, 2010 9:50 pm

Re: Some incoming calls go straight to voicemail

Post by ShinKen » Wed Nov 17, 2010 8:14 pm

So what is the status of this? I have had two calls go directly into voicemail within the past 2 hours. I am getting close to calling it a day with Ooma. Unfortunate since I like the service, but having calls go directly into voicemail (and especially since the ones that do it consistently are my parents and my wifes parents) is not acceptable.

murphy
Posts: 7247
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Some incoming calls go straight to voicemail

Post by murphy » Thu Nov 18, 2010 4:04 am

Do you have anonymous call blocking enabled?
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

ShinKen
Posts: 12
Joined: Mon Jun 21, 2010 9:50 pm

Re: Some incoming calls go straight to voicemail

Post by ShinKen » Thu Nov 18, 2010 8:59 am

murphy wrote:Do you have anonymous call blocking enabled?
I do not, also I disabled the community blacklist and also the personal blacklist and it still happened to me.

murphy
Posts: 7247
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Some incoming calls go straight to voicemail

Post by murphy » Thu Nov 18, 2010 9:11 am

Is the ring count to go to voice mail at it's default setting?
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

ShinKen
Posts: 12
Joined: Mon Jun 21, 2010 9:50 pm

Re: Some incoming calls go straight to voicemail

Post by ShinKen » Thu Nov 18, 2010 9:21 am

I have never changed the ring setting and it is set to 4 rings (24 sec). In my case the phone does not ring at all for the two numbers that I am aware of that are going straight to voicemail. I did notice that call screening was checked, so I will disable that and see if it has any impact on this. But like others have mentioned in this thread it would be nice to have someone from Ooma respond with an update on this.

dschmidt_2000
Posts: 70
Joined: Mon Sep 27, 2010 6:37 pm

Re: Some incoming calls go straight to voicemail

Post by dschmidt_2000 » Thu Nov 18, 2010 11:40 am

murphy wrote:Is the ring count to go to voice mail at it's default setting?
Mine has been at the max setting since day 1 as we like calls going to our existing TAD vs Ooma's.

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