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#68280 by 4128356328
Thu Nov 04, 2010 11:09 am
I have netzero dsl and a landline with a telephone company. I have connected everything as per instructions and my number has been ported. The netzero modem is connected to the landline. When I unplug the landline from the modem no more internet. When I unplug the phone cable from the wall plug no internet and no phone. Before I ported I asked Ooma tech support if I needed to set up a dry loop and was told no. Today I repeated the question and was told again a dry loop was not necessary because internet and phone service are seperate. Something is not right . Any suggestions.
#68283 by Givmeabrek
Thu Nov 04, 2010 12:30 pm
Sounds like you haven't ported the number yet. Maybe you have just started the process. If the number had ported then you would have no phone and no Internet. Netzero uses the phone company servers and phone line to give you DSL service. When the number is ported they will close your account and cut off DSL. You need a dry loop to get only DSL. Talk to your phone company.

Of course if you disconnect the modem or phone line and you will lose everything. :shock:
#68291 by lbmofo
Thu Nov 04, 2010 1:45 pm
Looks like your port was completed today.

If your dsl modem is still getting you internet, then ooma connected to your dsl modem is fine.

Disconnect whatever is plugged into the "wall" port of your ooma and do a power-off/power-on of your ooma device.

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