Recent OOMA bill on credit card (13.46 is more than tax)

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BJG7
Posts: 6
Joined: Thu Aug 26, 2010 11:34 pm

Recent OOMA bill on credit card (13.46 is more than tax)

Post by BJG7 » Sat Oct 23, 2010 5:17 pm

I just checked my credit card bill. On September I was charged $3.47 covering the taxes for the phone service, but then I was charged $13.46 in October. WHY wasnt it $3.47???

murphy
Posts: 7224
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Recent OOMA bill on credit card (13.46 is more than tax)

Post by murphy » Sat Oct 23, 2010 5:21 pm

BJG7 wrote:I just checked my credit card bill. On September I was charged $3.47 covering the taxes for the phone service, but then I was charged $13.46 in October. WHY wasnt it $3.47???
$13.46 - $3.47 = $9.99
Did your Premier trial just expire?
If so that is the monthly charge for Premier.
You have to opt out of Premier if you don't want it.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

BJG7
Posts: 6
Joined: Thu Aug 26, 2010 11:34 pm

Re: Recent OOMA bill on credit card (13.46 is more than tax)

Post by BJG7 » Sun Oct 24, 2010 1:54 pm

murphy wrote:
BJG7 wrote:I just checked my credit card bill. On September I was charged $3.47 covering the taxes for the phone service, but then I was charged $13.46 in October. WHY wasnt it $3.47???
$13.46 - $3.47 = $9.99
Did your Premier trial just expire?
If so that is the monthly charge for Premier.
You have to opt out of Premier if you don't want it.

Premier expired and I am now back to Ooma Basic... as far as my account tells me (I'm pretty sure I opted out, and my account does say Im back to basic)

So has anyone else's Premier trial ended and is getting charged for it even though you are only getting Basic service?

cjdal
Posts: 1
Joined: Sat Nov 13, 2010 5:11 pm

Re: Recent OOMA bill on credit card (13.46 is more than tax)

Post by cjdal » Sat Nov 13, 2010 5:12 pm

I have the same problem. I was charged 13.46 in both September and October. I checked my account online and I am a basic member. Anyone figure out a way to get this resolved with Ooma?

Jerry_NA
Posts: 34
Joined: Tue Apr 13, 2010 8:32 pm

Re: Recent OOMA bill on credit card (13.46 is more than tax)

Post by Jerry_NA » Sat Nov 13, 2010 10:05 pm

What did the Ooma customer service rep say about your being charged for Premier when you have basic service? The representative should have been able to fix this so you will not get charged next month.

BJG7
Posts: 6
Joined: Thu Aug 26, 2010 11:34 pm

Re: Recent OOMA bill on credit card (13.46 is more than tax)

Post by BJG7 » Wed Nov 17, 2010 3:59 pm

Jerry_NA wrote:What did the Ooma customer service rep say about your being charged for Premier when you have basic service? The representative should have been able to fix this so you will not get charged next month.

How do you even get a hold of customer service??

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lbmofo
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Re: Recent OOMA bill on credit card (13.46 is more than tax)

Post by lbmofo » Wed Nov 17, 2010 4:14 pm

http://ooma.custhelp.com/

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