Call screening not working

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bimmerbill
Posts: 6
Joined: Wed Aug 18, 2010 4:08 pm

Call screening not working

Post by bimmerbill » Mon Sep 20, 2010 6:59 am

Hello all, my call screening is not working. I have enabled it in my preference tab online. I even tried to shut it off, save, and turn it back on.

My phone will ring and a message will get left, but I can't hear the call.

I have ooma basic service.

Any ideas?
Thanks!

murphy
Posts: 7230
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Call screening not working

Post by murphy » Mon Sep 20, 2010 7:08 am

Call Screening is a Premier feature.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

bimmerbill
Posts: 6
Joined: Wed Aug 18, 2010 4:08 pm

Re: Call screening not working

Post by bimmerbill » Mon Sep 20, 2010 3:27 pm

By call screening I mean that I can hear the caller as they leave a message.
I've had call screening for over a year and it just stopped working a few weeks ago.
Did they make it a premiere feature a few weeks ago?

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Call screening not working

Post by lbmofo » Mon Sep 20, 2010 3:31 pm

It has been that way for a long time. The feature working for you up until recently was probably a bug. A bug you probably didn't mind all that much.
Customer Since: 3/13/10
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