Number Porting was FAST!

Need extra help installing your Ooma Hub or Telo system? Let us know.
User avatar
renatae
Posts: 55
Joined: Tue Aug 03, 2010 4:28 pm

Re: Number Porting was FAST!

Post by renatae » Fri Aug 13, 2010 7:18 pm

Sorry to hear that, ITShinobi - I'll bet it's Time Warner FWIW. I think you're very patient - I'd have filed a long time ago!

ITShinobi
Posts: 15
Joined: Mon Aug 09, 2010 7:45 am

Re: Number Porting was FAST!

Post by ITShinobi » Mon Aug 16, 2010 6:10 am

It's been 10 days since my last phone call into support regarding my number port. I've passed the two month mark. A post on another thread at least spawned a phone call to test if my line was active or not, but beyond that there has been zero communication from Ooma to me about my number port. How discouraging considering how many others are having pretty good luck getting their numbers over from Time Warner according to this forum. I'm totally blown away by how my particular situation has been handled so badly by Ooma customer service.

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Number Porting was FAST!

Post by lbmofo » Mon Aug 16, 2010 9:02 pm

This "porting error codes and messages" knowledge base maybe helpful for folks going through porting.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

mikesv
Posts: 18
Joined: Sat Aug 07, 2010 12:17 pm
Location: Wisconsin

Re: Number Porting was FAST!

Post by mikesv » Thu Aug 26, 2010 5:53 am

Successful port as of this morning. No downtime at all.

:D

User avatar
renatae
Posts: 55
Joined: Tue Aug 03, 2010 4:28 pm

Re: Number Porting was FAST!

Post by renatae » Thu Aug 26, 2010 7:01 am

That's great, Mike! Don't know why it took 20 days, but at least it was accurate. I still suspect your carrier, LOL.

STBXXL
Posts: 8
Joined: Sat Dec 04, 2010 1:42 pm

Re: Number Porting was FAST!

Post by STBXXL » Wed Dec 22, 2010 2:19 pm

My number port just completed from at&t. It was also very fast. I ordered it online on 12/13 (late in the evening West Coast time) and the order was entered into the system on 12/14. The same day I received an email with the estimated port date 12/22. A day later (12/15) the port date 12/22 was confirmed by at&t. And today (12/22) the port was indeed completed. So from order entry to port it took 8 days. :D

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Number Porting was FAST!

Post by lbmofo » Wed Dec 22, 2010 2:27 pm

That's pretty fast. Technically, you are still on par with the record of 9 days :)

viewtopic.php?f=2&t=8736#p61110

If you ordered your port earlier in the day on 12/13, we could be looking at a record of 8 days.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

sphinx
Posts: 5
Joined: Mon Dec 27, 2010 7:50 am

Re: Number Porting was FAST!

Post by sphinx » Mon Dec 27, 2010 8:21 am

I just got my ooma and am getting some strong resistance from the family about switching due to the anticipated outage of DSL while the number ports over. I keep reading that there are instructions of when to cut off the phone company and steps to take to minimize any problems. Where do I find those?

ntoy

Re: Number Porting was FAST!

Post by ntoy » Mon Dec 27, 2010 9:24 am

sphinx wrote:I just got my ooma and am getting some strong resistance from the family about switching due to the anticipated outage of DSL while the number ports over. I keep reading that there are instructions of when to cut off the phone company and steps to take to minimize any problems. Where do I find those?
Hello,

http://ooma.custhelp.com/app/answers/de ... 47/kw/port

sphinx
Posts: 5
Joined: Mon Dec 27, 2010 7:50 am

Re: Number Porting was FAST!

Post by sphinx » Wed Dec 29, 2010 7:11 am

Ok, I just got off the phone with AT&T and was told that there were no ports available to dry-loop me. Has anyone run into this? They said that if I get the number ported over to Ooma, I'm SOL in terms of getting a dry-loop setup because of a lack of availability of ports.

Any other solutions other than cable internet? I'd prefer to keep DSL.

Post Reply