Just hooked up ooma, very pleased with ease of use and quality. Only one issue has come up: Twice I have called cell numbers to let friends know my new number and I get a recording asking me to enter my password. It's as I am calling my own cell number to check messages.
Does this mean the cell numbers have my ooma number blocked? Or is ooma sending some extraneous signal that causes the cell lines to go straight to their own message system? Or....???
TIA for help and suggestions.
I believe that both numbers that asked for a password were AT&T; the recordings were identical.
I haven't been trying any more numbers. At this point I'll just see if it happens again, maybe I can narrow down the possible cause. I suspect my new ooma number is blocked on their end.
- Dennis P
- Ooma Moderator
- Posts: 1858
- Joined: Fri Apr 25, 2008 9:09 am
- Location: Palo Alto, CA
""If it matters, I have made a few cell phones to AT&T cell phones and I get the "Password" message. ""
""Well, later I tried and the viral was off so I tried calling my wife and instead of getting the request for password I got her actual vm. I only tried it once but turning off the viral tone may be the fix.""
"Winner! Winner! Chicken-dinner!!" It would seem in your particular situation (and maybe that of the others) the 'viral tone' is being interpreted by the VM system you are calling as an attempt to make use of some of its features by remote-dialing. Hence, the service expects you (the owner of the VM box, or so it thinks) to cough up the Password for that other-person's account, first.
Answer to everyone affected by it: TURN OFF THE D*MN VIRAL TONE(S)!
ooma hardware: core (hub/scout) and Telo
Premier, Lifetime Member
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