Voice mail not available

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
chiguypaul
Posts: 22
Joined: Thu Apr 15, 2010 6:00 pm

Voice mail not available

Post by chiguypaul » Thu Jul 29, 2010 7:02 pm

I signed up for service earlier today. When I go to check my voice mail online the ooma site says: Voicemail is unavailable right now, please try again later.

Does it take a while before the online site is active? Tech support was unable to explain why it was happening and told me to wait a few hours. The voicemail system is taking calls and I can receive them on the ooma hub.

Thanks,
paul

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Voice mail not available

Post by lbmofo » Thu Jul 29, 2010 7:23 pm

Have you setup your VM yet? Not certain if that matters.

https://www.ooma.com/support/knowledgeb ... menu-guide
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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chiguypaul
Posts: 22
Joined: Thu Apr 15, 2010 6:00 pm

Re: Voice mail not available

Post by chiguypaul » Thu Jul 29, 2010 7:29 pm

Yes I did. I also created a custom external message. Didn't matter.

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Voice mail not available

Post by lbmofo » Thu Jul 29, 2010 8:05 pm

Do you get an error message such as this: viewtopic.php?f=8&t=7550
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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chiguypaul
Posts: 22
Joined: Thu Apr 15, 2010 6:00 pm

Re: Voice mail not available

Post by chiguypaul » Thu Jul 29, 2010 8:14 pm

No. I can get in without issue.

chiguypaul
Posts: 22
Joined: Thu Apr 15, 2010 6:00 pm

Re: Voice mail not available

Post by chiguypaul » Fri Jul 30, 2010 4:34 am

It's working as of this morning. Dont' understand why tech support wouldn't know this...

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Voice mail not available

Post by lbmofo » Fri Jul 30, 2010 7:10 am

I suppose your case was an exception vs norm.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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ntoy

Re: Voice mail not available

Post by ntoy » Fri Jul 30, 2010 8:16 am

There was some maintenance performed last night which may have been a contributing factor.

TraderJim
Posts: 16
Joined: Wed Aug 04, 2010 6:02 pm

Re: Voice mail not available

Post by TraderJim » Wed Aug 04, 2010 6:03 pm

I also am getting the voicemail is unavailable message, even several hours after registering and setting everything up. Everything else including calls etc work fine. This is using Safari 5.0.1 on a Mac.

However using Firefox the voicemail access works just fine. So this is clearly a web page design problem with Ooma's voicemail web page. This seriously needs to be fixed by Ooma - users don't want to have to keep switching browsers just to access their voicemail. Please design your web page code to work in all popular browsers and test them before releasing new versions of the pages.

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renatae
Posts: 55
Joined: Tue Aug 03, 2010 4:28 pm

Re: Voice mail not available

Post by renatae » Sun Aug 08, 2010 6:54 pm

I get this intermittently. In Firefox, I've been getting this since last night. Just logged in using IE, and everything is fine there. :|

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