call log calls I never made

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Sylvia Hayes
Posts: 79
Joined: Tue Oct 27, 2009 6:21 pm

call log calls I never made

Post by Sylvia Hayes » Wed Jun 30, 2010 8:13 pm

When I look at my call log I am seeing tons of toll free calls I never made. For just the 25th of this month I counted 16 to 800 or 866 numbers, I never made. Can someone tell me what is happening. We sometimes get calls that say they are from an 800 service, but when we answer it no one answers? I am afraid someone is using our line? What should I do, I did submit a note to tech support.
slhayes

Sylvia Hayes
Posts: 79
Joined: Tue Oct 27, 2009 6:21 pm

Re: call log calls I never made

Post by Sylvia Hayes » Wed Jun 30, 2010 8:32 pm

I don't get it, I went back to look at the log and now the calls are showing up as missed. I am 100% sure they were showing up as outgoing calls before I posted. I had my husband look at it and we both noted the difference between incoming, outgoing and missed calls.
slhayes

Sylvia Hayes
Posts: 79
Joined: Tue Oct 27, 2009 6:21 pm

Re: call log calls I never made

Post by Sylvia Hayes » Thu Jul 01, 2010 4:59 am

I just checked it this morning and it is showing the calls as outgoing again:

13135324226 Outbound call (800) 531-5602 Jun-25 07:07 AM 0:11
+ Add to Blacklist
Contacts Contacts

* Add to Contacts
* Add to Existing Contact

13135324226 Outbound call (866) 709-2073 Jun-25 07:07 AM 0:20
+ Add to Blacklist
Contacts Contacts

* Add to Contacts
* Add to Existing Contact

13135324226 Outbound call (800) 531-5602 Jun-25 07:02 AM 0:16
+ Add to Blacklist
Contacts Contacts

* Add to Contacts
* Add to Existing Contact

13135324226 Outbound call (866) 709-2073 Jun-25 07:01 AM 0:14
+ Add to Blacklist
Contacts Contacts

* Add to Contacts
* Add to Existing Contact

13135324226 Outbound call (800) 531-5602 Jun-25 05:36 AM 0:00
+ Add to Blacklist
Contacts Contacts

* Add to Contacts
* Add to Existing Contact

13135324226 Outbound call (866) 709-2073 Jun-25 05:35 AM 0:20
+ Add to Blacklist
Contacts Contacts

* Add to Contacts
* Add to Existing Contact

13135324226 Outbound call (800) 531-5602 Jun-25 05:30 AM 0:15
+ Add to Blacklist
Contacts Contacts

* Add to Contacts
* Add to Existing Contact

13135324226 Outbound call (866) 709-2073 Jun-25 05:29 AM 0:01
+ Add to Blacklist
Contacts Contacts

* Add to Contacts
* Add to Existing Contact

13135324226 Outbound call (800) 531-5602 Jun-25 03:08 AM 0:17
+ Add to Blacklist
Contacts Contacts

* Add to Contacts
* Add to Existing Contact

13135324226 Outbound call (866) 709-2073 Jun-25 03:07 AM 0:00
+ Add to Blacklist
Contacts Contacts

* Add to Contacts
* Add to Existing Contact

13135324226 Outbound call (800) 531-5602 Jun-25 03:02 AM 0:27
+ Add to Blacklist
Contacts Contacts

* Add to Contacts
* Add to Existing Contact

13135324226 Outbound call (866) 709-2073 Jun-25 03:01 AM 0:17
+ Add to Blacklist
Contacts Contacts

* Add to Contacts
* Add to Existing Contact

13135324226 Outbound call (800) 531-5602 Jun-25 01:36 AM 0:01
+ Add to Blacklist
Contacts Contacts

* Add to Contacts
* Add to Existing Contact

13135324226 Outbound call (866) 709-2073 Jun-25 01:35 AM 0:00
+ Add to Blacklist
Contacts Contacts

* Add to Contacts
* Add to Existing Contact

13135324226 Outbound call (800) 531-5602 Jun-25 01:30 AM 0:15
+ Add to Blacklist
Contacts Contacts

* Add to Contacts
* Add to Existing Contact

13135324226 Outbound call (866) 709-2073 Jun-25 01:29 AM 0:01
+ Add to Blacklist
Contacts Contacts

* Add to Contacts
* Add to Existing Contact

13135324226 Outbound call (800) 531-5602 Jun-24 11:07 PM 0:17
slhayes

toddbecker
Posts: 35
Joined: Fri Mar 06, 2009 6:21 pm

Re: call log calls I never made

Post by toddbecker » Thu Jul 01, 2010 7:52 am

Do you have any devices that might be making these calls (Dish Network, etc.)?

murphy
Posts: 7249
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: call log calls I never made

Post by murphy » Thu Jul 01, 2010 8:11 am

Those are both DirectTV numbers.
You need to program your DirectTV to dial *99 pause before it makes those calls.
Also reduce the baud rate to 9600 if you can.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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lbmofo
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Re: call log calls I never made

Post by lbmofo » Thu Jul 01, 2010 8:15 am

Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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Sylvia Hayes
Posts: 79
Joined: Tue Oct 27, 2009 6:21 pm

Re: call log calls I never made

Post by Sylvia Hayes » Thu Jul 01, 2010 8:30 am

We don't have TIVO and we don't buy any pay per view programming? I am missing something here. I can try to look closer at what you all are telling me, but at this point it isn't making sense. Or perhaps I should call Directv? I just don't want a surprise billing from anyone.
slhayes

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southsound
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Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: call log calls I never made

Post by southsound » Thu Jul 01, 2010 8:39 am

Sylvia Hayes wrote:We don't have TIVO and we don't buy any pay per view programming? I am missing something here. I can try to look closer at what you all are telling me, but at this point it isn't making sense. Or perhaps I should call Directv? I just don't want a surprise billing from anyone.
Calling Directv support would give you some assurance that you system is just checking in with the Directv servers. I have used DishNetwork for the last 14 years so I don't have experience with Directv - but the Dish unit likes to dial in to make sure my phone line is still connected in case I do PPV and also to make sure I haven't "lent" my unit to a friend to avoid new account fees compared to additional unit fees ($45/mo compared to $5/mo.).

The advice given by murphy regarding adding *99 pause before it makes those calls and reducing the baud rate to 9600 is to allow the receiver to make a successful call and not need to make multiple failed attempts.
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
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Sylvia Hayes
Posts: 79
Joined: Tue Oct 27, 2009 6:21 pm

Re: call log calls I never made

Post by Sylvia Hayes » Thu Jul 01, 2010 11:57 am

I will try to call them later, I just called them on another matter, but I could barely make out the rep with the accent. I don't discriminate, but I am getting pretty fed up with everything. We had Dish a few years back and I know about how they check your line, I had a rather spirited argument when they put a $5 fee saying we had disconnected our phone and we NEVER did. I even talked to the "supervisor" who refused to take the fee off. That is when we went back to Directv.
slhayes

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Jerald
Posts: 67
Joined: Tue Dec 15, 2009 11:46 am
Location: Westminster, CA

Re: call log calls I never made

Post by Jerald » Thu Jul 01, 2010 4:59 pm

Sylvia Hayes wrote:I will try to call them later, I just called them on another matter, but I could barely make out the rep with the accent. I don't discriminate, but I am getting pretty fed up with everything. We had Dish a few years back and I know about how they check your line, I had a rather spirited argument when they put a $5 fee saying we had disconnected our phone and we NEVER did. I even talked to the "supervisor" who refused to take the fee off. That is when we went back to Directv.
Directv does not require you to have your satellite box connected to a phone line or do they charge for disconnection. It is only used for movie ordering from your TV. You can still order movies or special events via the phone or Directv website.
I personally have and installed 3 receivers in my home and none of which have ever been connected to a land-line. I did try connecting to Ooma just to try, it will dial all day long, because there is no way to enter *99 for VOIP.
I would unplug your phone line that goes into your box and I'm sure you will not be bothered anymore. I dropped Dish years ago, they loved to charge for everything.

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