Forwarding and Notifications no longer can send audio file

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smileybri
Posts: 5
Joined: Mon May 03, 2010 3:11 pm

Forwarding and Notifications no longer can send audio file

Post by smileybri » Mon May 03, 2010 3:41 pm

For some time now I have had two notifications setup in Preferences > Voicemail > Forwarding and Notifications.

I had an SMS notification + an email notification with the VM attached as an audio file. Both notifications worked fine for many months.

This past week I decided that the text notification was redundant and I deleted it. BIG MISTAKE!

Now my email notifications do not send the audio. I deleted all notifications and tried to setup a new one with the audio attached, but I cannot select the "Audio File" option in the notification. I get the notification, but no file.

I tried searching the forums but I saw nothing that relates to this. It is bad enough that I can't simply forward my calls to my cell, but now I can't even get my messages.

Can someone help? I am not a Premier subscriber.

murphy
Posts: 7172
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Forwarding and Notifications no longer can send audio file

Post by murphy » Mon May 03, 2010 4:41 pm

Sending the voicemail file is a Premier feature.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

ntmartin
Posts: 5
Joined: Wed Feb 18, 2009 7:31 am

Re: Forwarding and Notifications no longer can send audio file

Post by ntmartin » Thu May 20, 2010 5:13 pm

I did the same thing... except I didn't even delete the notification. I just clicked on the options to see what they were and as if by magic i lost that option.
I've been using it for 2yrs - don't tell me it is a Premier feature cause I haven't paid a cent in Premier service and I set up the VM forwarding to email after the free trial!

I'm a little put out that there was NO warning that browsing to my option page would disable a great feature...
THANKS OOMA

- A little less satisfied customer

dpwanab
Posts: 1
Joined: Sat Sep 25, 2010 9:59 pm

Re: Forwarding and Notifications no longer can send audio file

Post by dpwanab » Sat Sep 25, 2010 10:05 pm

I recently had this problem too.

I still have an email notification in my inbox with the attached VM audio file from about a month ago, but I got two messages today and they were text only. When I went to the prefrences to see what the deal was, I could only select the text-only notification via email. The option to send the audio file in the drop-down list is greyed-out and not selectable.

I am a non-premier member. I have an Ooma Hub that was purchased before the implementation of the taxes and pay nothing. Now all of a sudden I've lost a very valuable feature.

I sent an email to tech support. Probably gone forever, unless I pay for premier, which I don't really care for because the VM audio file was the only thing I would really want from the package.

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lbmofo
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Re: Forwarding and Notifications no longer can send audio file

Post by lbmofo » Sun Sep 26, 2010 12:14 am

After Premier expiration, if you got the VM audio file, then it was a system bug. VM forwarding was never advertised as a Core feature.
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