Secondly, I've written twice to support about provisioning. I want my ported number listed in Caller ID as my business name, since that's what it is over at Qwest. I wrote to both email@example.com and firstname.lastname@example.org and both times all I got back was the same form letter that I received when I first requested the port (I now have four copies of that.) Basically I don't want to have to pay extra to change the CID name, I want it to list my business from the start. I also don't want any period of time where my customers will see my own name instead of my business. Any suggestions on how to proceed with that? It seems that there is no one at customer support who is really alert and awake over there. Maybe it's the 10 hour time difference to India.