Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#53679 by lbmofo
Fri Apr 23, 2010 6:41 am
#53688 by lbmofo
Fri Apr 23, 2010 8:28 am
If the Fry's unit was a "refurb Core," then there shouldn't even be any tax is what I heard. Check with CS again, you might have gotten a rep that didn't know what he/she was talking about. I would have the rep look up your Hub serial # to determine your tax category to make sure.
#53783 by fishhawk
Sat Apr 24, 2010 12:20 pm
Update: Called CS ("Angelo" - very nice and easy to understand), and asked if ugrading to a Telo would affect a number port in progress. He said "no".

The Telo box says roughly $11.75 RRF, so I asked what will happen after we upgrade from her Fry's refurb ($3.47/mo - he confirmed the rate) to the Telo, and he said the terms and conditions of the original activation of the refurb hub wouild remain. I argued that the refurb box says nothing, Fry's web site says "no monthly service bills", and we are upgrading to a Telo whose box says "roughly 11.75/yr". He repeated that it stays at the rate of the original activation. He said the governments have "forced" Ooma to do this.

Well, my daughter wanted the Telo anyway, because she got it with a free handset. So I asked Angelo to proceed with the upgrade. He said we would have to create a dummy account to activate the new Telo. He waited while I went online to create a new account with a new phone number, then he said he would use the new number to open a ticket to request tech support to merge the new account into the old account (he said they needed an account to activate the Telo). He said it would take 24-72hrs for it to take effect.

After I hung up, I plugged in the Telo and waited for it to activate. I logged into the new account, and it said the RRF was $11.75/yr after the 1st year! :?

So, it will be interesting to see what the RRF is after the merge is complete. In the meantime, my advice is DO NOT BUY THE FRY'S OOMA HUB REFURB. Any cost savings will be quickly (<yr) eaten up by higher RRF.

I will report back after the merge is complete to say what happened to the RRF.
#53916 by sfhub
Mon Apr 26, 2010 9:44 am
Personally I would screen capture the $11.75 and if it doesn't stay that way after merge, tell them you didn't like the fees on the hub you had purchased so you returned it and bought a telo that had the terms you wanted.

Most people here who are changing units will be the opposite, where they bought and activated an older model with terms they wanted a year or so ago, then are upgrading to Telo and want the old terms transferred over. That's probably what they do by default, and is why I'm thinking you might have some troubles but I think eventually you'll get it set up the way you want if you are lucky or persistent.
#53930 by murphy
Mon Apr 26, 2010 10:17 am

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