for 53 minutes and then the call dropped. From the time the call dropped until the end of the conference
about 30 minutes later my ooma voicemail was picking up and announcing itself and recording snippets
of the conference call and I was unable to do anything to stop this behavior on my end. I dropped off
the conference call and completely disconnected the hub but this had no effect (broadband voicemail ..duh!)
and the interruptions and recordings continued until the conference ended. Is this a bug? Is there
anyway to avoid this? (it hasn't happened before) The dates and times are accurate below, the phone
number has been altered to protect the innocent etc. etc. ....
Sender Subject Sender's Address Date Size
notify-9195551212 New Voice Message from 19195551212 (181 sec) firstname.lastname@example.org 04/13/2010 12:55 PM 539K
notify-9195551212 New Voice Message from 19195551212 (194 sec) email@example.com 04/13/2010 12:59 PM 577K
notify-9195551212 New Voice Message from 19195551212 (299 sec) firstname.lastname@example.org 04/13/2010 01:05 PM 884K
notify-9195551212 New Voice Message from 19195551212 (299 sec) email@example.com 04/13/2010 01:13 PM 884K
notify-9195551212 New Voice Message from 19195551212 (299 sec) firstname.lastname@example.org 04/13/2010 01:15 PM 884K
notify-9195551212 New Voice Message from 19195551212 (299 sec) email@example.com 04/13/2010 01:21 PM 884K
notify-9195551212 New Voice Message from 19195551212 (38 sec) firstname.lastname@example.org 04/13/2010 01:27 PM 106K
notify-9195551212 New Voice Message from 19195551212 (299 sec) email@example.com 04/13/2010 01:28 PM 884K
I'm not certain if anyone from ooma support monitors these forums as they were unaware of these existing threads when I called yesterday...
Hoping for a speedy resolution...
Cable Modem -> Ooma -> wireless router, and the AT&T Microcell is connected to the wireless router.
My Friday call was using GoToMeeting. Here are some interesting/bizarre aspects of the insanity I went through:
1) My initial call into the meeting was via my cordless home phone which is utilizing my Ooma phone line. The call went fine for the first 30+ minutes, then I hear my Ooma answering machine greeting kick in. I immediately hang-up, feeling very embarrassed. I would later learn that the Ooma recorded some of the conversation after I hung up.
2) I then decided to call back into the meeting using my iPhone which was utilizing the AT&T Microcell (VoIP) since I can't get a reliable AT&T signal inside my house. After being on the call for a few minutes, I once again hear my Ooma voicemail greeting. Again, I was *not* utilizing the Ooma phone line, so this totally freaked me out.
3) I then remember that GoToMeeting, in addition to the GUI (e.g., show your desktop screen) aspect of it, also utilizes VoIP to handle the conference call, and the desktop software has a radio button which allows me to indicate whether I'm calling into it via my phone (which is how I had it set the first two times), or if I want to be a part of the conference call using my laptop's speaker/microphone. So I figured I'd give that a go. Again, that seemed to work for a few minutes, and then wouldn't you know, that darned Ooma voicemail greeting kicked in *AGAIN*!!!
Do any of the rest of you have a femtocell (e.g., AT&T Microcell or one of the other carrier's equivalent)? Even if that's not the culprit, the problem definitely appears to be related to "interference" among Ooma's VoIP and other VoIP software "running" across your broadband connection.
I was later told by Ooma support to hold down the ooma tab while unplugging and then plugging the power cable back in, and finally releasing the ooma tab. It's yet to be seen if this will fix the problem...
There's another current thread on this as well: viewtopic.php?f=4&t=7696
I called Ooma Support about it and was told that I should do a "factory reset" on my Ooma Hub. I kept explaining that the voicemail not disconnecting and continuing to repeat has nothing to do with my box, but Nowie insisted that the voicemail was being handled by the Hub.
Regarding opening up a ticket. How is that done? I've searched the Ooma website and can't seem to find a page for doing that.
For those of you who experienced it, is it happening only when you are hosting the call or even if you just a participant? For me it happened only when I am hosting the call.