Something on your mind? Want to give us feedback on something in particular or everything in general? Tell us how we are doing!
#52140 by mesrepsj
Fri Apr 02, 2010 4:27 pm
I've sent an email, contacted you on twitter as well as facebook and ignored each time.

You had a contest one week ago to post pictures on your wall of your old ooma system whoever was first got the prize. I ran to my hub took a picture with my phone and posted it on your wall. I was first I commented on the photo a friend of mine commented on the photo but you apparently never saw it and gave the item to the "next" winner who scraped the photo from Google images. I posted a screen shot, my friend posted a screen shot I have even a screen shot I took of facebook mobile showing I was first (which you can't reproduce or fake it with photoshop) I even went as far as allowing you to login into my facebook so you can see the wall post for yourself.

You ignored all requests and I'm not happy. At this point it's not about having the free hub at the very least you could have apologized for whatever happened instead of just ignoring me. I was made out to be a cheater when in fact I played by the rules 100%.

Clearly, whoever runs your social contests seems to not have very good customer service skills as I'm not the only one who has issues with your contests and rule bending or rules being made up without being posted. I would like to see you go back to the drawing board with contests maybe have someone else run them. I've been a customer for some time and always rave about your product but your customer service stinks.
#52160 by Davesworld
Fri Apr 02, 2010 9:44 pm
The majority of people here are customers and we have nothing to do with the day to day operations of Ooma. In fact many of us don't bother with these contests.
#52163 by Davesworld
Sat Apr 03, 2010 1:16 am
While on this subject, I'd like to actually see announcements about something other than giveaways. Since Rich left, that's all I see is contest announcements. I'm honestly trying to figure out why they are offloading all this stuff onto contest winners day in and day out anymore?
#52196 by mesrepsj
Sat Apr 03, 2010 11:18 am
Didn't they recently get a new VP of marketing? I think she does the 'viral' approach to free marketing which means lots of free gifts/contests etc. Not sure how well it's working though.. whenever I talk about Omma 99.9% of the people have no clue what I'm talking about. ;)
#52223 by southsound
Sat Apr 03, 2010 4:42 pm
#52853 by mesrepsj
Mon Apr 12, 2010 4:08 pm
You know there was a time when Ooma reps used to read and comment when others had problems. I guess that's out the door too. I guess this company is turning into a bare bones no frills phone service.
#52869 by DTMF
Mon Apr 12, 2010 7:59 pm

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