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#48346 by F4ith
Wed Feb 24, 2010 8:28 am
Hi All,

After nervously waiting for the porting day (yesterday), everything went well with no hiccups. Below is my timeline just in case if somebody want to see how long does the porting takes.

Internet, Local Phone carrier = COX (Cable).

1. 02/06 - Initiated the porting process
2. 02/09 - Received email from Ooma support TWICE stating my estimate porting date. Estimate date 02/23
3. 02/20 - Received email from Ooma support with confirmation porting date 02/23.
4. 02/23 1:23 PM - Received email with message: Port Completed.
5. 02/23 PM - Plug out phone cable from cox cable to my hub on Wall Jack. Restart my Ooma hub... wait 2 - 3 minutes (lights flashed everywhere and started to get nervous) but in the end the good old blue light came up. All is good... next I need to call COX and configure my fax.
6. 02/25 - Called COX and they told me everything is set.
I still have the scout in the box as I don't see any need of it. Thanks Ooma!
Last edited by F4ith on Thu Feb 25, 2010 5:41 pm, edited 3 times in total.
#48366 by caseybea
Wed Feb 24, 2010 12:28 pm
Likewise, I use the scout in this same fashion - in the kitchen next to the main phone; note phone is NOT connected through the scout - it is clearly documented here in the forums that call quality, when connected via a scout, is really poor for the person on the receiving end of the call. OOMA has yet to actually acknowledge this as a problem. I even got a replacement scout, no difference.

However, the scout is still 'useful' as an answering machine device, and it's nice to have the indicator lights there too (voicemail waiting, someone on the phone, ooma-status-ok, etc).
#48569 by shah123
Thu Feb 25, 2010 2:38 pm
Great. I am having a very bad experience so far though.

2/10 - Request submitted to port number to Ooma.
2/11 - Got email from Ooma with LOA attached and asking me to sign and fax it to them. They said that my previous carrier requires a signed copy.
2/13 - Faxed it.

No word from Ooma after that. Not even the acknowledgemnet that they have received the fax!!!! :x

BTW my carrier is AT&T
#48602 by shah123
Thu Feb 25, 2010 5:31 pm
I called ooma and they gave me an estimated date of 3/4 but no confirm date. I think they should have at least sent me an email acknowledging the receipt of the fax and provided me with the estimated date and they should send me an email showing the confirmed date. I am not too happy with the porting but it is not totally Ooma's fault. Obviously the time it is taking is most likely from AT&T side.

And yes, Ooma has already charged me on 2/12.

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