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#46716 by aviatorden
Fri Feb 12, 2010 8:01 am
I am a lifetime Premier subscriber. I noticed that Ooma charged my credit card for a $119.99 for the Premier service. I called three days ago and nothing has happened. The problem is the billing cycle is up and the $119.99 is due and I don't have the money to pay it. This is poor service when it only takes 30 seconds to revere the charged and three days later it haven't been done. If this was Ooma's money, I would be hit with a late charge. Is Ooma willing to pay the interest on this illegal charge? I am not a bank giving out free loans.
#46720 by murphy
Fri Feb 12, 2010 8:06 am
No one on here can help you except for an occasional moderator.
Call them again and select the sales department instead of the service department.
#46731 by ntoy
Fri Feb 12, 2010 9:16 am
Hello aviatorden,

We apologize for the system glitch. I see that someone already credited you on 2/10.
In looking further at your account, I will need to rebuild it to prevent automatic annual billings.

Please send me a personal email & I can explain further.

#46740 by aviatorden
Fri Feb 12, 2010 9:50 am
Since the charge-back to my credit card doesn't show up on my credit card account , I have called the credit card company and disputed the charge.

OOMA INC - 346146896WTZF65FPJ1CF Purchase $119.99
Transaction Date: 02/09/2010
Card Type: Visa
Transaction Type: Purchase
Merchant Description: OOMA INC - 346146896WTZF65FPJ1CF
Merchant Information: 650-3256662 CA
#46925 by sfhub
Sat Feb 13, 2010 12:26 pm
BTW in the future, I wouldn't get too bent out of shape about these situations. If the charge is invalid, just lodge a dispute with the credit card company a few days before your bill is due. They will take your information and issue a temporary credit for the amount while they investigate. They will also send you paperwork to make an official complaint. You aren't responsible for the amount while it is being investigated and chances are high that the problem will all be resolved before you even get the paperwork. The credit card company is on your side. If the merchant can't justify the charge, the credit card company just reverses the charge for you and the merchant pretty much just has to deal with it. Even if the merchant has already issued the credit but it hasn't showed up, dispute the charge and just call back up and cancel once the credit does show up. It looks like that's what you've already done, so good for you.
#46943 by digs
Sat Feb 13, 2010 1:42 pm
I am a Premier member and for once tried the International package in Dec.'09 and had to feed the CC info. to process. I was later surprised to find an unauthorized charge from Ooma for $4.18. Despite calling and writing an email, there was no acknowledgment or explanation and I had to eventually dispute the charge with my CC company for a refund. Today, again I find an unauthorized charge of $5.89 and called Ooma's customer support line and was just put on hold for ever. I had to thus again call my CC company disputing this charge. I hope to get some inputs from Ooma rep. here as I consider to file complain with BBB on Ooma's recurring unauthorized charges. As suggested in another thread, I will call Ooma CS again in an attempt to remove my CC info. for good. Wonder, how successful that would be, at least I am satisfied to be a member of Pre-Paid Legal firm to consider filing a legal case, if need be.
#46948 by southsound
Sat Feb 13, 2010 1:54 pm
#47041 by digs
Sun Feb 14, 2010 9:28 am

I don’t care about someone being terse as long as I’m not unduly being affected in a negative manner. I’m also very judicious in using my PPL membership, unless every other effort fails and that I want to pursue the matter for justice. After posting my concern on “Removing my CC info” thread, I found that my concern was very relevant to this thread as well and I don’t think that anyone would dispute it. Unauthorized charge is a serious issue and I want to alert others for not getting into similar situation or be on the lookout and to the company for quickly fixing the problem. I, like others certainly appreciate for you being very active and helpful on these forums. While you may be the strongest advocate for Ooma, I too, until late was taking pride in being its premier customer and influencing friends to change from Vonage and other phone services. I hope that this pride in favor of Ooma is restored soon.

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